Driver Relicensing Services Officer

Department of Transport & Planning Victoria; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

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Job summary

Department of Transport & Planning Victoria in Melbourne seeks a Driver Relicensing Services Officer to manage licensing offences, advise on licensing matters and resolve complex customer enquiries.

The role supports team initiatives, maintains data privacy and ensures compliance with legislation and policies, while contributing to service improvements and target achievement.

Qualifications

• Current and valid driver licence free of convictions for a period specified by legislation.
• Experience relevant to the capabilities of the role.

Responsibilities

• Support management and administration of licensing offences (Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle, Motorcycle programs).
• Investigate and resolve complex customer and stakeholder enquiries, transactions and complaints.
• Provide specialist licensing advice and escalate high-risk matters with clear recommendations.
• Support team activities, change initiatives and data privacy/compliance.
• Maintain knowledge of systems, legislation, processes and business rules.

Skills

Critical thinking

Clear communication

Customer focus

Collaboration

Adaptability

Job description

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Driver Relicensing Services Officer supports the management and administration of licensing offences, including Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle and Motorcycle programs. The role investigates and resolves complex customer and stakeholder enquiries, transactions and complaints, provides specialist licensing advice, and escalates high-risk or complex matters with clear recommendations.

The role also supports team activities and change initiatives, maintains accurate customer data, and ensures privacy and compliance with legislation, policies and procedures. The Officer contributes to service improvements, works collaboratively to meet team targets, and maintains strong knowledge of relevant systems, legislation, processes and business rules.

What we're looking for

You're someone who:

• Thinks critically and solves problems, using guidelines, sound judgement and available information to make informed decisions and resolve issues.
• Communicates clearly and professionally, presenting information logically and adapting your communication to suit different audiences.
• Puts customers first, understanding their needs, delivering quality outcomes and identifying opportunities to improve services.
• Works collaboratively and respectfully, building positive relationships, sharing information and supporting colleagues and other teams.
• Adapts to change, responding positively to shifting priorities and working effectively with different teams and stakeholders.

Qualifications and experience

You'll bring:

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Thursday, 22 October 2026.

For further information about the role, please contact Peter Traikovski, Team Leader Driver Relicensing Services, at ***************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

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