Vehicle Safety Operations Officer

Victorian Government; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Victorian Government is seeking a Vehicle Safety Operations Officer to maintain administration and business support systems within the Vehicle Safety Standards group. You will coordinate resources, manage correspondence, and provide guidance to customers and partners in line with legislation and policies.

You will contribute to continuous improvement, facilitate staff training, support service delivery, and build strong relationships with internal and external stakeholders to achieve

Qualifications

• Responds to stakeholder needs and resolves issues promptly.
• Builds positive relationships and adapts communication to stakeholders.
• Applies sound judgement to interpret guidelines and determine practical solutions.
• Identifies opportunities to improve processes and encourages new ideas.
• Understands impact of policies on day-to-day operations and gaps or conflicts.

Responsibilities

• Maintains administration and business support systems across the Vehicle Safety Standards group.
• Manages correspondence and data, providing advice to customers, partners and stakeholders.
• Supports continuous improvement by reviewing and improving processes and work practices.
• Facilitates staff and partner training and supports efficient service delivery.

Skills

Stakeholder management

Communication

Problem solving

Process improvement

Policy understanding

Job description

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Vehicle Safety Operations Officer maintains administration and business support systems across the Vehicle Safety Standards group and helps coordinate resources and work activities. The role manages correspondence, maintains accurate data and systems, and provides advice to customers, partners and stakeholders in line with legislation, policies and procedures.

The role also supports continuous improvement by reviewing and improving processes and work practices. It facilitates staff and partner training, supports efficient service delivery and builds strong relationships with internal and external stakeholders to achieve positive operational outcomes.

Whatwe’relooking for

You’resomeone who:

• Responds promptly to stakeholder needs, follows through on enquiries and takes ownership of resolving issues.
• Builds positive and collaborative working relationships, understands different perspectives and adapts communication to suit stakeholders.
• Applies sound problem-solving and judgement to interpret guidelines, assess issues and determine practical solutions.
• Identifies opportunities to improve processes, encourages new ideas and supports more efficient and effective ways of working.
• Understands how business policies and processes affect day-to-day operations and identifies potential gaps or conflicts.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.

Applications close Tuesday 27 October 2026 at 11.59pm

Applications close at 11.59pm on Tuesday, 27th October 2026.