Driver Relicensing Services Officer

Victorian Government; City of Melbourne; On-site; AUD 85,000 - 100,000; Full time

Job summary

The Driver Relicensing Services Officer role at the State Government of Victoria supports licensing programs including Alcohol Interlock and Safe Driving, handling complex customer enquiries and advising on licensing rules. You will ensure privacy, accuracy of data and contribute to service improvements.

Applicants must hold a current valid driver licence, have relevant experience, and be prepared for pre-employment checks. Applications close 22 October 2026 at 11.59pm.

Qualifications

• Current and valid driver licence with no disqualifying convictions within the period required by relevant legislation.
• Experience relevant to the capabilities of the role.
• Pre-employment screening and reference checks will be required.

Responsibilities

• Supports management and administration of licensing offences and related programs.
• Investigates and resolves complex customer and stakeholder enquiries, transactions and complaints.
• Maintains privacy and compliance with legislation, policies and procedures; contributes to service improvements.

Skills

Critical thinking

Clear communication

Customer-centric

Teamwork

Adaptability

Education

Driver licence

Job description

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Driver Relicensing Services Officer supports the management and administration of licensing offences, including Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle and Motorcycle programs. The role investigates and resolves complex customer and stakeholder enquiries, transactions and complaints, provides specialist licensing advice, and escalates high-risk or complex matters with clear recommendations.

The role also supports team activities and change initiatives, maintains accurate customer data, and ensures privacy and compliance with legislation, policies and procedures. The Officer contributes to service improvements, works collaboratively to meet team targets, and maintains strong knowledge of relevant systems, legislation, processes and business rules.

What we’re looking for

You’re someone who:

• Thinks critically and solves problems, using guidelines, sound judgement and available information to make informed decisions and resolve issues.
• Communicates clearly and professionally, presenting information logically and adapting your communication to suit different audiences.
• Puts customers first, understanding their needs, delivering quality outcomes and identifying opportunities to improve services.
• Works collaboratively and respectfully, building positive relationships, sharing information and supporting colleagues and other teams.
• Adapts to change, responding positively to shifting priorities and working effectively with different teams and stakeholders.

Qualifications and experience

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Thursday, 22 October 2026.

For further information about the role, please contact Peter Traikovski, Team Leader Driver Relicensing Services, at [e-mail].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close Thursday 22 October 2026 at 11.59pm