Medical Receptionist (Senior pathway)

DocHelp; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

The Glen Medical Hub in Melbourne is seeking a receptionist to be the first point of contact for patients, GPs and specialists. You will manage front-of-house operations on-site with on-going guidance from the Operations Manager and a clear path to senior responsibilities as the Hub expands.

This full-time role involves rostering, stock coordination, accreditation support, and efficient desk management in a brand-new state-of-the-art facility.

Qualifications

• Experience with Best Practice or GP clinic preferred; training provided.
• Excellent communication and calm phone manner.
• Reliable, punctual, with ambition to grow into senior role.
• Able to work independently on-site while staying in contact with Operations Manager.
• Strong written communication and discretion with patient information.
• Warm, respectful presence with patients.

Responsibilities

• Greet patients and manage the waiting room.
• Book, confirm and reschedule appointments in Best Practice.
• Answer phones and handle general enquiries.
• Enter and process billings, including Medicare and private payments.
• Coordinate with referring GPs on referrals.
• Prepare consulting rooms and maintain stock.
• Handle pathology results, recall letters and referrals as directed.
• Filing and scanning.
• Report daily issues to the Operations Manager.
• Open and close the practice, tidy and perform equipment checks.

Skills

Best Practice

Communication

Phone etiquette

Punctuality

Independence

Written communication

Discretion

Tools

Best Practice software

Job description

The Glen Medical Hub is a brand new, purpose-built, state-of-the-art medical facility on Springvale Road, Glen Waverley. The building houses a general practice with two GPs alongside on-site specialist clinics, a practice nurse and modern consulting and treatment rooms, all designed to a high-end standard. We are opening our doors and need a receptionist who will grow with the practice, step into a senior role, and in time lead the day-to-day running of the front of house.

About the role

You will be the first point of contact for patients, GPs and specialists, working through Best Practice. The practice is supported by an experienced Operations Manager who is on-site regularly and contactable every day for guidance, training and anything that needs a management decision. Your job is to run the desk well, keep the day moving, and feed clean, clear information back so things get actioned quickly.

This is a genuine growth role. The right person will be trained into senior responsibilities, including staff rostering, supplier and stock coordination, and supporting accreditation and compliance, as the Hub expands.

Your day-to-day duties

• Greeting patients and managing the waiting room
• Booking, confirming and rescheduling appointments in Best Practice for GPs and specialists
• Answering phones and managing general enquiries
• Managing incoming specialist referrals and coordinating with referring GPsEntering and processing billings, including Medicare and private payments, throughout the day
• Monitoring the practice inbox and forwarding tasks, supplier emails and compliance items to the Operations Manager
• Preparing consulting rooms and keeping stock and supplies ready for the doctors
• Handling pathology results, referrals and recall letters as directed
• Filing and scanning
• Reporting daily issues, incidents and operational concerns to the Operations Manager
• Opening and closing the practice, tidying and equipment checks

What we're looking for

• Experience with Best Practice, a specialist centre or a GP clinic is preferred, but full training is provided for the right applicant
• Strong communication skills and a professional, calm phone manner
• Reliable, punctual and committed, with the ambition to grow into a senior role
• Able to work independently on-site while staying in close contact with the Operations Manager
• Strong written communication, as much of your day involves passing clear information up the line
• Discretion with patient information and a warm, respectful presence with patients

What's on offer

This is a full-time position, five days a week with some six-day weeks as the practice grows. Weekend shifts will become available as the Hub expands. You will work in a beautiful new facility with modern systems from day one, with an experienced Operations Manager behind you and a clear path to a senior position.