Medical Receptionist

Doctors&Co; Ipswich City; On-site; AUD 42,000 - 60,000; Full time

Job summary

Doctors and Co. is seeking a friendly Medical Receptionist to join our South Ripley Doctors clinic. You will greet patients, check in, take co-pays, process paperwork, and schedule appointments, while keeping records neat and the reception area welcoming.

You will liaise with doctors, hospital staff, and patients, ensuring confidential handling of information and accurate billing. A year of experience and medical software familiarity are preferred.

Qualifications

• Proven ability to work in a team environment.
• Strong organisational and problem-solving skills.
• Excellent communication with patients and staff.
• Capable of multitasking in a busy clinic setting.
• Commitment to high-quality patient service.

Responsibilities

• Greet patients and manage front desk activities.
• Open/close clinic per procedure and schedule appointments.
• Process patient payments and direct billing.
• Maintain confidential patient records and from clinical software.
• Handle mail, emails, recalls and general administration.
• Ensure tidy reception and waiting areas and coordinate with staff.

Skills

Teamwork

Organisation

Communication (verbal & written)

Multitasking

Quality patient service

Tools

BEST PRACTICE

MEDICAL DIRECTOR

Job description

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at South Ripley Doctors is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at South Ripley Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Medical Receptionist in a medical practice is required

In addition, the candidate must also provide the following:

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID

If this role speaks to your heart, we cannot wait to meet you.

Only short-listed candidates will be contacted.

Expected Start Date: January 2027

Job Types: Full Time

Salary: Remuneration will be negotiable based on experience.