Medical Receptionist & Patient Concierge — Clinic Scheduling

TopDoc Infusion Clinic; Sydney; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Descripción de la vacante

Rapid Access Medical Infusions is seeking a Casual Receptionist to support the clinic team. You will be the friendly first point of contact for patients and referring practices, handling reception duties, bookings, invoicing and documentation with professionalism.

You will manage patient records, assist with paperwork, collaborate with clinicians, and help ensure smooth, confidential administration in a fast-paced outpatient setting.

Formación

• Previous receptionist or customer service experience preferred.
• Familiarity with Cliniko is a plus.
• Organised with strong attention to detail and data entry accuracy.

Responsabilidades

• Answer phone calls and respond to enquiries; pass messages to the team.
• Welcome patients, check them in and verify details; email and document pre, during and post treatment.
• Review patient documents for completeness and follow up missing information.
• Contact GP practices to request documents or clarify information.
• Process payments via EFTPOS and cash; issue invoices.
• Support appointment bookings and general reception administration.
• Maintain confidential patient records and manage personal information securely.
• Refer clinical questions to the appropriate clinician when needed.

Conocimientos

Reception

Customer service

Data entry

Communication

Organizational skills

Privacy/confidentiality

Herramientas

Cliniko

Booking systems

EFTPOS

Descripción del empleo

Rapid Access Medical Infusions is seeking a Casual Receptionist to support the clinic team. You will be the friendly first point of contact for patients and referring practices, handling reception duties, bookings, invoicing and documentation with professionalism.

You will manage patient records, assist with paperwork, collaborate with clinicians, and help ensure smooth, confidential administration in a fast-paced outpatient setting.