Medical Receptionist – Obstetrics & Gynaecology

Dr Matthew Holland; Newcastle; On-site; AUD 47,000 - 58,000; Part time

Job summary

Dr Matthew Holland is seeking a friendly Medical Receptionist for a specialist Obstetrics, Fertility & Gynaecology practice in Newcastle. This permanent part-time role requires 2–3 days per week, including Tuesdays and Thursdays 8am–5:30pm, with a competitive hourly rate of $34–$42. Flexibility to cover staff holidays is desirable.

The role focuses on welcoming patients, managing referrals and records, and ensuring smooth day-to-day operations in a busy clinic.

Qualifications

• Warm, approachable and professional with patient-care focus.
• Excellent communication and ability to reassure patients.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a busy environment.
• Proactive, reliable and solutions-focused, take ownership of work.

Responsibilities

• Front-of-house reception, appointment scheduling and patient enquiries.
• Managing referrals, patient records and clinical correspondence.
• Processing billing, payments and Medicare claims.
• Liaising with doctors, patients, GPs and other healthcare providers.
• Support the smooth day-to-day running of a specialist medical practice.

Skills

Front-of-house

Appointment scheduling

Patient enquiries

Excellent communication

Team player

Discretion

Tools

Microsoft Office

Medical practice management software

Job description

Medical Receptionist – Obstetrics & Gynaecology

Permanent part-time position, working 2–3 days per week, must be available Tuesday and Thursday 8am to 5:30pm.

We’re on the lookout for a warm, friendly and highly organised Medical Receptionist to join our specialist Obstetrics, Fertility & Gynaecology practice.

If you’re passionate about patient care, enjoy working in a team to support a busy specialist and take pride in keeping things running smoothly behind the scenes, we’d love to hear from you!

About the role

As the first point of contact for patients, you'll play an important role in creating a welcoming, professional and supportive experience in a specialist Obstetrics, Fertility & Gynaecology practice.

Permanent part-time position, working 2–3 days per week, including Tuesdays and Thursdays 8am to 5:30pm

Competitive hourly rate of $34–$42.

Flexibility to provide additional cover during staff holidays and periods of leave is highly desirable.

Key responsibilities

• Front-of-house reception, appointment scheduling and patient enquiries
• Managing referrals, patient records and clinical correspondence
• Processing billing, payments and Medicare claims
• Liaising with doctors, patients, GPs and other healthcare providers
• Supporting the smooth day-to-day running of a specialist medical practice

About you

• A warm, approachable and professional manner, with a genuine appreciation for the difference that kindness, empathy and reassurance can make to a patient's experience
• Excellent communication skills and the ability to make patients feel comfortable and supported
• Strong organisational skills and attention to detail
• Confidence managing competing priorities in a busy environment
• A proactive, reliable and solutions-focused approach — you take ownership of your work
• The ability to work independently while contributing positively to a close-knit team
• A high level of discretion and respect for patient privacy and confidentiality
• An aptitude for technology, experience with Microsoft products and the ability to learn new systems
• Familiarity with medical practice management software, Medicare billing and referral processes is preferable
• Previous experience in medical reception or specialist medical administration is desirable
• A genuine commitment to creating a positive patient experience and contributing to our supportive, collaborative team culture is essential. The right applicant will display dedication and flexibility. If you take pride in the care you provide, value the people you work with and want to be part of a team that genuinely enjoys working together, we’d love to hear from you!

About us

We are a specialist Obstetrics, Fertility & Gynaecology practice where professionalism, teamwork and quality patient care matter. This role offers the opportunity to make a genuine difference to patients' experiences while working in a varied position that values reliability, initiative and a caring approach.

Ready to join our team?

If you’re a professional who brings warmth, initiative and efficiency to everything you do, we’d love to hear from you!

Please submit your resume and a short cover letter addressing our key criteria.