Medical Receptionist - HC - Practice Support

Advara HeartCare group; Bangalee; On-site; AUD 55,000 - 70,000; Full time

Job summary

Advara HeartCare group is recruiting a Medical Receptionist for our Nowra and Shellharbour clinics on a permanent full‑time basis. The role requires travel between sites to support staff and patients, while delivering friendly administrative assistance and efficient patient flow.

You will manage booking, rescheduling, billing, and front-desk duties, ensuring accurate paperwork and a welcoming arrival experience for all patients.

Qualifications

• Experience in medical administration preferred.
• Strong organisational and communication skills.
• Experience with Medicare and DVA billing.
• Ability to handle a high volume of patient enquiries with professionalism.

Responsibilities

• Assist staff and clinicians with friendly administrative support.
• Book and reschedule testing; liaise with hospital staff and doctors.
• Greet patients, complete paperwork on arrival, and manage enquiries.
• Billing and receipting of patient accounts; daily banking reconciliation.
• Document scanning and maintain patient appointment records.

Skills

Patient care

Customer service

Teamwork

Phone handling

Tools

Billing software

Job description

Do your life's best work!
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

Do your life's best work!
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

Our Best Starts with You

At Advara HeartCare, we're united by one purpose—to improve Australia's heart health. As Australia's largest privately owned cardiology provider, with more than 90 centres and over 100 cardiologists nationwide, we've spent more than 20 years delivering exceptional cardiovascular care. We're proud of our reputation for clinical excellence, innovation and outstanding patient experiences, and we're continuing to build something even better. We know our success is driven by our people. That's why we're committed to creating a workplace where you feel supported, valued and empowered to thrive.

The Opportunity

We have an exciting opportunity for a Medical Receptionist to join us at our clinic in Nowra and Shellharbour on a permanent full-time basis. Travel between Advara HeartCare sites is an essential part of this role. As the Medical Receptionist you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and Doctors.

What You’ll Do

• Work efficiently in a fast-paced administrative role where patient care is our focus
• Act as the first point of contact to patients, greeting them on arrival and accurately processing relevant paperwork
• Adapt to and manage an environment where there are ongoing change and competing priorities
• Manage a large volume of telephone enquiries
• Billing and receipting of patient accounts
• Document scanning and reconciling daily banking
• Booking and rescheduling patient appointments for testing and consulting.

Who You Are

• Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
• Strong organisational and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team
• Experience in billing/receipting medical accounts, Medicare and DVA billing
• Exceptional phone manner and ability to handle a high volume of patient enquiries
• High attention to detail and the ability to adapt in a fast-paced environment.

What’s In It For You

• Permanent full-time position
• Purchase additional annual leave as part of our annual leave scheme
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease.

Don't meet every single requirement? You don't need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation.

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.