Practice Manager

Advara HeartCare; Port Macquarie; On-site; AUD 85,000 - 110,000; Full time

Job summary

Advara HeartCare is seeking an experienced Practice Manager to oversee day-to-day administration of our Port Macquarie clinic, coordinating a multidisciplinary team across Brisbane clinics and driving efficient systems and patient care. You will foster relationships across clinical teams and lead continuous improvement initiatives to enhance service delivery.

The role emphasizes clinical and administrative leadership, diary and revenue management, and collaboration with Cardiologists to improve

Qualifications

• Proven ability to lead teams and drive patient-focused care.
• Strong stakeholder management across clinical and administrative staff.
• Experience developing local business plans to meet practice objectives.
• Excellent analytical skills to optimise processes and efficiency.
• Commitment to delivering high-quality patient care.

Responsibilities

• Oversee day-to-day management of a multidisciplinary team across clinics.
• Manage front desk operations, including reception, appointments and inquiries.
• Coordinate diary management for consultations and testing in line with KPIs.
• Oversee financial requirements: daily reconciliation, billing, banking and month-end.
• Support cardiologists and drive quality, efficiency and access to services.

Skills

Leadership

Stakeholder management

Commercial acumen

Analytical skills

Patient care

Education

Healthcare administration degree (preferred)

Job description

Our Best Starts with You!

We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here, you are our impact and you are our future.

We have an exciting opportunity now available for an experienced and passionate Practice Manager to join us on a full‑time basis to oversee the day‑to‑day management of a multidisciplinary team across our Brisbane clinics.

The Practice Manager is responsible for driving continuous improvement to ensure the efficiency and effectiveness of systems and procedures related to the administration of support services, clerical staff, and cardiac services provided to the community. This role is also vital in fostering relationships across clinical teams and enhancing process efficiency at our sites.

Your Impact, With Us

As our valued Practice Manager, you’ll be at the forefront of delivering exceptional patient care and operational efficiency across our busy Port Macquarie clinic. This role plays a crucial part in developing a dynamic team culture, improving patient care outcomes, and driving continuous improvement initiatives.

What You’ll Do

• Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients.
• Daily operational oversight of the front desk which includes, but is not limited to, general reception and administrative services for the clinic, including answering phones, making and managing patient appointments.
• Effective and proactive diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testing and hospital admissions.
• Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month‑end activities.
• Actively support the Cardiologists and champion Advara HeartCare initiatives to drive quality, efficiency and access to services.

Who You Are

• Proven ability to deliver superior patient care and stakeholder customer service.
• Strong leadership experience, inspiring confidence and aligning with organizational values.
• Excellent stakeholder management, adept at liaising, influencing and negotiating across all staff levels.
• Demonstrated commercial acumen, with experience developing local business plans to meet practice objectives.
• Strong analytical skills, adept at solving complex problems, with resilience to overcome obstacles and ensure task completion.

What’s In It For You

• Monday to Friday clinic hours.
• Competitive salary.
• In‑house professional development and leadership programs.
• Purchase additional annual leave as part of our annual leave scheme.
• Range of benefits such as 12 weeks’ paid parental leave.
• Work with a connected, collaborative team.
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease.

Don’t meet every single requirement? You don’t need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation. If you’re interested in this role, we encourage you to apply even if your past experiences don’t perfectly align with the skills we’ve listed.

Who we are:

We are a team of over 800 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research and world‑leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.

We are about deep patient care, exceptional outcomes for all and moving the industry forward.

We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click 'apply now' and share your interest. We look forward to hearing from you.

Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.