MEDICAL RECEPTIONIST GP PRACTICE

Northend Medical Centre; Melbourne; In loco; AUD 34.000 - 44.000; Part-time

Descrizione del lavoro

NorthEnd Medical in Epping, Victoria, is seeking an energetic Medical Receptionist to join our large, supportive team. You will be the first point of contact for patients, handle bookings, billing, and clinic administration with warmth and professionalism.

This casual role offers potential for part-time permanency for the right candidate, with shifts across mornings, afternoons, evenings, weekends, and public holidays as required. Experience with PracSoft or Medical Director is highly valued.

Competenze

• 1–2 years’ experience as a medical receptionist (private or mixed billing clinic preferred).
• Proficiency in Medical Director, PracSoft, or Best Practice.
• Strong communication & interpersonal skills with a warm, patient-focused approach.
• High attention to detail & exellent organisational skills.

Mansioni

• Greet patients & manage incoming calls in a professional, friendly manner.
• Schedule and coordinate appointments, consultations & procedures.
• Manage patient billing (private / Mixed billing), invoices, receipts, and Medicare claims.
• Maintain accurate patient records using PracSoft / Medical Director (or similar Best Practice).
• Process correspondence, faxes, emails and results daily.
• Support doctors and nurses with admin tasks and patient flow.
• Ensure reception area and waiting room are tidy, professional & welcoming.

Conoscenze

Communication skills

Customer service

Organisational skills

Flexibility

Strumenti

Medical Director

PracSoft

Best Practice

Descrizione del lavoro

Shifts include mornings, after-hours, weekends & public holidays (as required)

Join Our Dynamic Team at NorthEnd Medical!

Are you ready to be part of a vibrant, fast-paced medical clinic that values teamwork and professional growth? NorthEnd Medical, a Mixed-Billing clinic in Epping, Victoria, is seeking an energetic and enthusiastic Medical Receptionist to join our large and supportive team of healthcare professionals!

About Us

We are a modern GP clinic with a strong reputation for compassionate, patient-centred care. Our team of doctors, nurses, and admin staff work together to deliver high-quality healthcare in a newly renovated, welcoming environment.

About the role:

We’re seeking an experienced Medical Receptionist to join our supportive team. This is a casual position, with the potential for permanent part-time for the right candidate. This is a frontline role where you’ll be the first point of contact for patients, ensuring a smooth reception experience and supporting clinical staff with day-to-day administrative needs. Our ideal team member will need to be flexible and available for:

• Weekday shifts between 7am and 11pm
• Weekend shifts from 9am to 5pm or 6pm
• Flexibility to cover shifts for staff on leave is required

Key Responsibilities

• Greet patients & manage incoming calls in a professional, friendly manner
• Schedule and coordinate appointments, consultations & procedures
• Manage patient billing (private / Mixed billing), invoices, receipts, and Medicare claims.
• Maintain accurate patient records using PracSoft / Medical Director (or similar Best Practice).
• Process correspondence, faxes, emails and results daily
• Support doctors and nurses with admin tasks and patient flow
• Ensure reception area and waiting room are tidy, professional & welcoming

What You’ll Bring

• 1–2 years’ experience as a medical receptionist (private or mixed billing clinic preferred)
• Proficiency in Medical Director, PracSoft, or Best Practice
• Strong communication & interpersonal skills with a warm, patient-focused approach
• High attention to detail & excellent organisational skills
• Flexibility to cover after-hours, weekends, and public holidays when needed

Desirable (not essential):

• Microsoft Outlook, Teams, Deputy app experience
• CPR or triage training
• Accredited medical receptionist course / Diploma in healthcare administration

Why Join Us?

• Be part of a supportive, friendly and multicultural clinic team

Schedule: (Availability Required)

• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Rotating roster
• Weekend availability