Medical Receptionist - Casual

Ausdocs Holdings Group; Gladstone Regional; On-site; AUD 48,000 - 64,000; Full time

Job summary

Ausdocs Holdings Group is seeking a highly professional Medical Receptionist for our large, busy practice in Queensland. You will be the first contact for patients, delivering a welcoming, organised and courteous experience from entry to exit.

Key duties include front desk reception, patient check-in, basic medical billing and health insurance processes, and safeguarding patient confidentiality. The role requires excellent communication, calmness under pressure, and the ability to multitask in a

Qualifications

• Excellent communication and customer service skills.
• Calm, professional, and confident under pressure.
• Ability to multitask in a fast-paced medical environment.
• Strong attention to detail and confidentiality.
• Familiar with Medicare, medical billing and health insurance processes.
• Previous medical reception experience is highly regarded.
• Holds a current CPR certificate.

Responsibilities

• Welcome and assist patients as the first point of contact.
• Manage reception duties with organisation and efficiency.
• Assist with medical billing and health insurance processing.
• Maintain patient confidentiality and data accuracy.
• Support the team to ensure smooth daily operations.

Skills

Excellent communication

Customer service

Calm under pressure

Multitasking

Attention to detail

Confidentiality

Medicare knowledge

CPR certificate

Job description

We’re looking for a highly professional and personable Medical Receptionist to join our large, busy medical practice.

As the first point of contact for our patients, you’ll play an important role in creating a welcoming, organised and professional experience from the moment patients walk through our doors.

We’re seeking someone who:

• Has excellent communication and customer service skills
• Is calm, professional and confident when dealing with challenging situations
• Can multitask and work effectively in a fast-paced medical environment
• Has strong attention to detail and understands the importance of confidentiality
• Is familiar with Medicare, medical billing and health insurance processes
• Works well independently and as part of a collaborative team
• Takes initiative and is willing to assist wherever needed to keep the practice running smoothly
• Holds a current CPR certificate

Previous medical reception experience is highly regarded.

This is a role for someone who takes pride in their work, understands the importance of patient care, and can consistently maintain a high standard of professionalism—even on the busiest days.

If you are organised, reliable, compassionate and confident working in a demanding healthcare environment, we would love to hear from you.