Medical Receptionist- Albemarle Medical Practice

Qualitas Health; Sydney; Presencial; AUD 48.000 - 62.000; Jornada completa

Descripción de la vacante

Albemarle Medical Practice is seeking a highly organized Medical Receptionist to greet patients, schedule appointments, and manage calls with a focus on accuracy and confidentiality. You will update patient records, verify insurance, and handle payments in a fast-paced clinic setting.

The role requires strong communication, multitasking, and computer skills, with familiarity in medical terminology preferred. This is a full-time, on-site position at our Albemarle facility.

Formación

• Excellent communication and customer service abilities in a medical setting.
• Basic familiarity with medical terminology is preferred.
• Proficient with computer systems and electronic health records.

Responsabilidades

• Greet patients warmly and ensure a welcoming experience.
• Schedule and manage appointments using the practice system.
• Answer calls promptly and direct inquiries to the right staff.
• Update patient records accurately in the electronic database.
• Verify insurance details for new patients and update existing records.
• Collect co-pays and outstanding balances as needed.
• Maintain reception area cleanliness and organization.
• Coordinate with medical staff on schedule changes and urgent needs.
• Handle mail and document sorting as required.

Conocimientos

Communication skills

Organizational skills

Multi-tasking

Medical terminology

Confidentiality

Educación

High school diploma

Healthcare admin training

Herramientas

EHR systems

Descripción del empleo

Medical Receptionist- Albemarle Medical Practice

We are seeking a highly organized and friendly individual to join Albemarle Medical Practice as a Medical Receptionist. As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient.

Your responsibilities will include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced medical environment.

Skills

• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to handle multiple tasks simultaneously
• Basic knowledge of medical terminology is preferred but not required
• Ability to maintain confidentiality

Responsibilities

• Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.
• Schedule appointments accurately using the practice's electronic scheduling system.
• Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
• Manage patient records by updating personal information accurately in the electronic database.
• Verify insurance coverage for new patients and update insurance information for existing patients.
• Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
• Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.
• Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
• Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.

Qualifications

• High school diploma or equivalent; additional education/training in healthcare administration is a plus.
• Experience working in customer service roles is preferred but not mandatory.
• Familiarity with medical terminology and practices is desirable but not required.
• Proficient in using computers and electronic health records systems.
• Excellent interpersonal skills with the ability to communicate effectively with patients, staff, and external parties.
• Ability to maintain composure under pressure while providing exceptional customer service.