Full Time Medical Secretary/Administration

Neurology Network Melbourne; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Neurology Network Melbourne is seeking a full-time Medical Secretary/Administration professional to join our specialist team. You will be the first point of contact for patients, handling calls and bookings, while supporting reception duties across Box Hill and other sites.

Ideal candidates have customer service experience, strong communication skills, and comfort with computer systems. The role requires attention to detail and the ability to multitask in a fast-paced medical environment.

Qualifications

• Experience in customer service is required.
• Excellent verbal and written communication skills.
• Ability to work in a team and autonomously.
• Ability to multi-task effectively.
• Consistent attention to detail.
• Comfortable with computers and new technology.
• Strong organisational skills and prioritisation.
• Experience in the medical industry is highly regarded.
• Australian work rights essential.

Responsibilities

• Answer incoming calls and emails.
• Greeting and assisting patients in the rooms.
• Handling patient enquiries and bookings.
• Medical billing and Medicare claims.
• Maintaining up to date information in relevant databases.
• Provide professional, friendly and helpful service in all circumstances.
• Various other administrative duties as required.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multi-tasking

Attention to detail

Computer literacy

Tools

Medical billing software

Databases

Job description

Full Time Medical Secretary/Administration

Neurology Network Melbourne – Box Hill VIC

Join our highly professional specialist team of administrators supporting Australia's leading Neurology specialist practice. This is an opportunity to showcase your skills as an excellent and caring administrator, who is both efficient and highly adaptable. You will be part of a vibrant team across five locations.

We are seeking a friendly and professional individual to be the first point of contact for our patients, handling incoming calls and showcasing exceptional customer service skills, while also supporting a range of general reception duties. This role will include some mobility between our various sites, being primarily at our Box Hill rooms.

You will be working with a large sub-specialty neurology practice, which prioritises the best patient outcomes in a compassionate environment. This is a paperless clinic that is always looking for ways to become more productive and embraces new technologies.

Key responsibilities

• Answer incoming calls and emails;
• Greeting and assisting patients in the rooms;
• Handling patient enquiries and bookings;
• Medical billing and Medicare claims;
• Maintaining up to date information in relevant databases;
• Provide professional, friendly and helpful service in all circumstances;
• Various other administrative duties as required.

To be successful

• Previous experience in customer service;
• Excellent verbal and written communication skills;
• Ability to work in a team and autonomously;
• Ability to multi-task effectively;
• Consistent attention to detail;
• Confident with computers and new technology;
• Strong organisational skills and the ability to prioritise tasks;
• Experience in the medical industry is highly regarded.
• Must have Australian work rights.

The right candidate to join our team will be confident, reliable, friendly and able to demonstrate initiative and integrity, with the ability to maintain confidentiality and use their sound judgement to achieve the best outcomes.

This is an opportunity to be part of a company that values loyalty and is passionate about continual improvement and providing exceptional service. If you are looking to advance your customer service career in a dynamic and stable industry, this company will work with you to develop your skills as the business continues to grow.