Medical Receptionist/Administrator- South East & Eastern suburbs

Bluff Road Medical; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Career development

Team mentoring

Supportive work culture

Job summary

Bluff Road Medical is expanding its reception/administration team across four practice locations, including our psychology services. You will manage phones, emails, data entry and scheduling, while supporting doctors and psychologists with efficient patient care.

A friendly, professional demeanor and ability to multi-task are essential. We offer career support, orientation with shadowing, and a collaborative team environment in a GP-owned medical group committed to patient wellbeing and

Qualifications

• Experience in medical reception/administration preferred
• Strong communication and computer skills
• Comfortable working in a fast-paced healthcare setting

Responsibilities

• Answering phones and emails, data entry and diary management
• File and document management and directing patient queries
• Support doctors/psychologists with administration and coordination

Job description

Medical Receptionist/Administrator- South East & Eastern suburbs

Medical & Psychology Receptionists/Administrators

Full time and part time positions available

Ongoing career support and mentoring - orientation where you shadow a staff member to learn our processes

Preference for applicants looking for a career as a medical administrator. This role is not suitable for university students or those pursuing study due to the required hours and long-term commitment.

About Us

Bluff Road Medical (3 sites) is a GP-owned and operated purpose-built medical center located in south-east suburbs in Sandringham, with our sister clinics Bayside Family Medical (BFM) located in Cheltenham & Bluff Road Medical Beaumaris. In the eastern suburbs we have Elevate Medical (EM) located in Burwood. We also have onsite Psychology services at all locations. Our highly respected team of doctors offer a wide range of high-quality medical services including: skin cancer screening, travel medicine, and much more. Our mission is to provide patients with a comfortable environment to communicate their concerns, to promote preventative medicine and to support chronic disease management. Customer service is our number priority.

You can learn more about us by visiting ourwebsites

https://www.bluffroadmedical.com.au

https://www.baysidefamilymedical.com.au

https://www.elevatemedical.com.au

We are looking to grow our team and are excited to be recruiting additional reception/administration staff for permanent full time or part time roles across all 4 medical practice locations and for our psychology reception/administration team.

As a Receptionist/Administrator, you will work as part of a dynamic team providing excellent customer service either as the face of the practice at reception & in administration. The administration roles include tasks such as answering phones and emails, data entry, diary management, file and document management, and directing patient queries and requests inside appropriate systems. You will be part of our high quality team of staff who take care of our patients concerns and assist our doctors/psychologists with efficiency and a smile, ensuring our patients feel welcome and heard regardless of the complexity of the requests.

About You

Ideally, you will:

Have experience working in a medical reception/admin position (preferred but not essential)

A quick learner and able to demonstrate sound administrative skills and confidence using Microsoft Outlook, Sharepoint and multiple software platforms. We use Best Practice, HotDoc & Cliniko so experience in these would be advantageous (but not essential)

Experience managing patient calls with an excellent phone manner

Be a strong communicator who can positively engage with people

Be resilient and able to deal with vulnerable patients on occasion

Ability to multi-task and prioritise to manage daily tasks

Possess high attention to detail and the ability to produce accurate work

Be comfortable working in a dynamic environment

Ability to confidently and professionally liaise with staff

Work well in a large team environment but also be a self-starter

Fluent in Mandarin is a bonus (but not essential) for anyone working at Burwood.

A Career With Us

We are in the process of building a team trained across multiple sites which utilizes the same data base and processes. We value our people, recognising well-being as a priority. We are an inclusive and caring group who pride ourselves on our expertise in supporting the wellbeing of individuals in our community

What we offer:

• Opportunity to work in highly regarded practices with a collaborative & supportive team
• A commitment to employee health and wellbeing, and team building activities.
• We are looking for someone with an ethical practice and commitment to our patients. We promote a positive and supportive workplace culture, and help coordinate impactful work.

We appreciate the time taken to apply, but please note that only shortlisted candidates will be contacted.