Clerical Lead

Lake Imaging; Ocean Grove; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fitness Passport

Employee benefits

Career development

Recognition programs

Corporate benefits

Job summary

Lake Imaging seeks an experienced Clerical Lead to oversee clerical operations across Geelong imaging sites. You will lead the clerical team, manage patient enquiries, and ensure accurate dispatch of reports while maintaining equipment checks and roster planning.

Ideal candidates bring senior receptionist leadership, excellent stakeholder communication, and a proactive, solution-focused mindset to support a high-standard patient experience.

Qualifications

• Senior receptionist leadership capabilities
• Ability to engage with diverse stakeholders
• Advanced computer literacy and quick learning ability
• Deliver exceptional customer service consistently
• Strong analytical skills to optimise appointment slots
• Excellent organisational and time management
• Positive, can-do attitude and rapport with patients and staff

Responsibilities

• Support, lead, and develop clerical team to deliver patient care and customer service
• Answer telephone and respond to patient enquiries efficiently and sensitively
• Ensure patient reports are dispatched to the correct location
• Take responsibility for equipment condition and report faults
• Contribute to rostering system and manage rosters and leave requests
• Encourage and support development and education of clerical staff

Skills

Senior receptionist leadership

Stakeholder engagement

Tech Savvy

Service Excellence

Problem solving

Organisational skills

Growth mindset

Job description

About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About The Role

An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You Will Be Responsible For

• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
• Ensure patient reports are dispatched to the correct location
• Assume responsibility for the condition of equipment at the time of use and report any faults
• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
• Encouragement and support of development and education of clerical staff

To be successful, you will have

• Demonstrated senior receptionist and/or receptionist leadership capabilities
• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
• Service Excellence: Deliver exceptional customer service every time
• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
• Strong organisational and time management skills
• Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
• Work-Life Balance: predictable work hours - no shift work
• Expert Team: Learn from an experienced team willing to share their knowledge
• Recognition Programs: Enjoy staff recognition programs and awards
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
• Fitness Passport: Access over 1000+ fitness locations nationwide
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
• Career Development: Explore fantastic opportunities to further your career with Lake Imaging

Building a healthier world, by delivering the best health outcomes one patient

at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.