Medical Receptionist

Sydney Gut Clinic; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sydney Gut Clinic is seeking a professional and highly organised Full Time Medical Secretary to join our busy and dynamic team.

You will manage patient appointments, answer phone inquiries, prepare and maintain confidential records, process referrals, and assist with medical billing including Medicare and private health insurance claims.

This role requires excellent communication, strong multitasking abilities, and a commitment to confidentiality and high-quality patient service.

Qualifications

• Proven experience in an administration or receptionist role.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Proficiency in Microsoft Office Suite and experience with Shexie is preferred.
• Knowledge of medical terminology and healthcare procedures is highly regarded.
• Familiarity with Medicare, DVA, and private health insurance billing processes is highly regarded.
• Exceptional attention to detail and accuracy in all tasks.
• Excellent communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive patient information.
• A friendly, approachable, and professional demeanour.
• Ability to work both independently and collaboratively within a team.

Responsibilities

• Manage patient appointments, scheduling, and follow-ups.
• Handle phone inquiries and respond to patient queries in a friendly, efficient manner.
• Prepare and maintain accurate patient records, ensuring confidentiality at all times.
• Process patient referrals and liaise with specialists, hospitals, and other healthcare providers.
• Organise and manage medical documentation, ensuring compliance with relevant regulations.
• Process medical billing, including Medicare and private health insurance claims.
• Coordinate patient communications, including reminders, test results, and appointments.
• Manage incoming and outgoing correspondence, including emails, phone calls, and mail.
• Perform general office administrative duties such as filing, photocopying, and maintaining office supplies.
• Provide support to medical staff and assist with other tasks as required by management.

Skills

Organisational skills

Communication skills

Attention to detail

Confidentiality

Multitasking

Teamwork

Tools

Microsoft Office Suite

Shexie

Job description

We are seeking a professional and highly organised Full Time Medical Secretary to join our busy and dynamic team at Sydney Gut Clinic. As a key member of our healthcare team, you will play a crucial role in ensuring the smooth and efficient operation of our practice, providing excellent administrative support to our medical professionals and delivering outstanding service to our patients.

Duties include:

• Manage patient appointments, scheduling, and follow-ups
• Handle phone inquiries and respond to patient queries in a friendly, efficient manner
• Prepare and maintain accurate patient records, ensuring confidentiality at all times
• Process patient referrals and liaise with specialists, hospitals, and other healthcare providers
• Organise and manage medical documentation, ensuring compliance with all relevant regulations
• Process medical billing, including Medicare and private health insurance claims
• Coordinate patient communications, including reminders, test results, and appointments
• Manage incoming and outgoing correspondence, including emails, phone calls, and mail
• Perform general office administrative duties such as filing, photocopying, and maintaining office supplies
• Provide support to medical staff and assist with other tasks as required by management

About you

• Proven experience in an administration or receptionist role.
• Strong organisational skills with the ability to multitask and prioritise effectively
• Proficiency in Microsoft Office Suite and (experience with Shexie is preferred)
• Knowledge of medical terminology and healthcare procedures (highly regarded)
• Familiarity with Medicare, DVA, and private health insurance billing processes (highly regarded)
• Exceptional attention to detail and accuracy in all tasks
• Excellent communication skills, both written and verbal
• Ability to maintain confidentiality and handle sensitive patient information
• A friendly, approachable, and professional demeanour
• Ability to work both independently and collaboratively within a team