Medical Receptionist

Hills Allergy & Specialists Clinic; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Hills Allergy and Specialists Clinic in Bella Vista, NSW, is seeking an experienced medical receptionist to join our reception/administration team. You will manage appointments, patient records, billing, and liaise with referrers, while maintaining a calm, welcoming environment for all patients and staff.

Applicants should have at least 1 year of medical reception experience, WWCC, and Australian work rights.

Qualifications

• Minimum of 1 year medical reception experience.
• Proficient in MS Office and general IT tasks.
• Experience using medical practice software (GENTU advantageous).
• Excellent English communication, both written and verbal.
• Strong organisational and time management skills.
• Friendly, empathetic, and professional phone manner.
• WWCC and Australian work rights are required.

Responsibilities

• Deliver high-level customer service to patients and visitors, communicating professionally.
• Schedule and manage appointments using the practice software.
• Maintain up-to-date patient records, billing, Medicare rebates, and reporting.
• Provide administrative support to doctors and health professionals.
• Liaise with other medical practices and health services as needed.
• Ensure privacy and confidentiality of medical and financial records.
• Follow clinic policies, contribute to a clean, welcoming environment.
• Assist Practice Manager with clinic-related matters and daily tasks.

Skills

Medical reception experience

Excellent communication

Organisational skills

Time management

Multitasking

Patient service orientation

Tools

MS Office

GENTU software

Customer/billing software

Mac OS familiarity

Job description

Our business

Hills Allergy and Specialists Clinic is a private medical practice located in Bella Vista, NSW. We aim to provide a high-quality healthcare through exceptional service to our patients (babies, children and adults).

Our Clinic is seeking an experienced and enthusiastic Medical Receptionist to join the reception/administration team.

Job description

We are looking to hire a dedicated, highly motivated, and empathetic medical receptionist with excellent organisational, administrative, and interpersonal skills with previous experience supporting a reception desk in a medical practice, who is looking for a long-term career opportunity.

Candidates must have a minimum of 1 year of medical reception experience.

Australian work rights are required for this position.

You will bring positive attitude and an enthusiastic nature along with a caring persona thereby maintaining a happy, calm, welcoming and caring environment for all patients and staff of the practice.

You are expected to work independently as well as a part of a team, displaying a high level of professionalism.

Our clinic is open Monday to Friday only.

Your duties will include:

• Deliver a high level of customer service to the patients and visitors and always communicate professionally.
• Communicate with patients and their families in a compassionate manner.
• Scheduling and managing appointments using GENTU medical practice software.
• Using the medical software to maintain up-to-date patient records, communication, and accounts (daily billing, Medicare rebate claiming, ordering, receipting, data entry, scanning and filing, photocopying, faxing, mailing/emailing, creating reports etc.)
• Administrative support to doctors and other health professionals.
• Liaising with other medical practices and related health services.
• Display a proactive attitude while focussing on the care of the patients and support to the medical staff.
• Ensuring the privacy and confidentiality of the medical records as well as the financial information.
• Following the company's policies and procedures at all times.
• Liaising with the Practice Manager regarding any matters related to the practice.
• Contributing equitably to maintain a clean and tidy practice at all times.
• Other duties as per the clinic needs.

Requirements

• Previous medical reception experience.
• Working With Children Check (WWCC).
• Fully vaccinated (minimum 3 doses) for COVID.
• Excellent English written and verbal skills & exceptional phone manner.
• Friendly and pleasant manner with excellent communication and interpersonal skills.
• Strong organisation and time management skills.
• Ability to multitask by prioritising jobs.
• General IT skills and proficient with MS Office.
• Computer competency (MAC advantageous) and previous experience using a medical practice software (GENTU advantageous).
• Good knowledge of MBS, DVA and health fund patient billing.
• Experience with medical practice software systems is required.

This position requires an immediate start.

If you have any questions, call our Practice Manager Harpreet Jagal on 02 •••• •450 .

What can I earn as a Medical Receptionist