Medical Receptionist

Upward Life Family Practice; Cairns Regional; On-site; AUD 48,000 - 62,000; Full time

Job summary

Upward Life Family Practice in Cairns is seeking a friendly Medical Receptionist to join a supportive team and be the first point of contact for patients. You will help ensure smooth day-to-day operations and patient flow.

You will greet patients, manage bookings and billing, answer calls, and support GP and allied health staff with admin tasks. A minimum of one year in medical reception is preferred.

Qualifications

• At least 1 year’s experience in medical reception or administration.
• Experience working in a busy, high-volume environment.
• Excellent written and verbal communication skills.
• Is a strong team player who can also work independently when needed.

Responsibilities

• Greeting and checking in patients.
• Managing patient information, enquiries and requests.
• Answering and directing a high volume of calls and messages.
• Managing patient billing and payments.
• Liaising with external healthcare professionals as required.
• General administration including scanning, faxing and filing.
• Supporting colleagues to ensure smooth practice operations.
• Assisting the wider team as required.

Skills

Medical reception

Customer service

Communication

Teamwork

Tools

Best Practice

Job description

This position would suit someone looking for stable, long-term employment with consistent hours and the opportunity to become an integral part of a supportive and welcoming team.

About Us

At Upward Life Family Practice, we are proud to provide high-quality medical and allied health services to our community. We are a supportive, friendly and collaborative team who genuinely enjoy working together.

We believe a great workplace is one where everyone contributes, supports their colleagues and works together to provide the best possible experience for our patients.

If you are someone who enjoys being part of a positive and welcoming workplace environment we would love to hear from you.

The Opportunity

As a Medical Receptionist, you will be the first point of contact for our patients and an important part of the smooth day-to-day running of the practice.

You will work closely with our GPs, allied health professionals, nursing team and practice management to provide friendly, efficient and professional reception and administrative support.

Your duties will include:

• Greeting and checking in patients

• Managing patient information, enquiries and requests

• Answering and directing a high volume of incoming calls, messages and correspondence

• Managing all aspects of patient billing and payments

• Liaising with external healthcare professionals when required

• General administration including scanning, faxing and filing

• Supporting your colleagues and contributing to the smooth running of the practice

• Assisting the wider team wherever required

Skills & Experience

The successful applicant will have:

• At least 1 year’s experience in medical reception or administration

• Experience working in a busy, high-volume environment

• Previous experience in a GP practice or allied health setting (desirable)

• Experience with Best Practice or similar practice management software (desirable, but not essential)

• A genuine commitment to working as part of a team

Essential Criteria

We are looking for someone who:

• Presents professionally and positively

• Has excellent written and verbal communication skills

• Is friendly, approachable and patient-focused

• Is a strong team player who is happy to support their colleagues

• Can work independently and confidently problem-solve

• Can multitask and remain calm and organised under pressure

• Has excellent attention to detail

• Takes initiative and is able to think ahead

• Is reliable, flexible and willing to help

• Takes pride in providing a high level of service to patients and colleagues

Hours

Full-Time: Monday to Friday, with availability between 8:00am and 5:30pm.

If you are looking for more than just a reception job and would like to join a supportive, positive and genuinely great team to work with, we would love to hear from you.