Medical Receptionist

Centre For Digestive Diseases; Sydney; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Stable full-time hours

Professional development

Modern facilities

Job summary

Centre for Digestive Diseases in Five Dock NSW is seeking a friendly Medical Receptionist to greet patients, manage bookings and handle front desk duties across a 38-hour week.

You will use medical practice software, process Medicare and private health fund payments, maintain patient records, and support clinicians with accurate data entry while upholding confidentiality and professional service standards.

Qualifications

• Minimum 1 year experience as Medical Receptionist in a medical setting.
• Excellent customer service and communication skills.
• Professional, friendly and compassionate approach to patient care.
• Strong English communication; knowledge of medical terminology helpful.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Book, confirm and manage patient appointments and procedures.
• Process Medicare, Private Health Fund and patient payments.
• Maintain patient records and ensure accurate data entry.
• Liaise with specialists, GPs, hospitals and health funds.
• Answer high volume calls and schedule appointments.
• Keep reception area clean and organized; uphold confidentiality.
• Follow practice policies and participate in continuous improvement.

Skills

Customer service

Communication

Confidentiality

Typing

Data entry

Multitasking

Time management

Organisational skills

Teamwork

Independence

Tools

Medical practice software

Job description

Centre for Digestive Diseases – Five Dock NSW

As one of the first points of contact for patients, you will play an essential role in creating a welcoming, professional, and caring experience from the moment they contact or visit the practice. This is a full-time position (38 hours per week) working Monday to Friday. Operating hours are 6:30am to 6:00pm, with rostered shifts within these hours. There is occasional overtime when required.

Key responsibilities

• Welcoming patients and visitors with warmth and professionalism
• Providing exceptional customer service
• Booking, confirming and managing patient appointments and procedures
• Managing patient records and medical data entry
• Processing Medicare, Private Health Fund and patient payments
• Liaising with specialists, GPs, hospitals, insurers, government agencies and health funds
• Managing email correspondence, filing and general administrative duties
• Ensuring strict patient confidentiality and maintaining accurate records
• Answering a high volume of telephone enquiries and scheduling appointments
• Maintain a clean and organized reception
• Follow practice policies and procedures, contributing to continuous improvement

About you

• Minimum of 1 year experience as a Medical Receptionist within a medical practice or specialist clinic
• Excellent customer service and communication skills
• A professional, friendly and compassionate approach to patient care
• Strong written and verbal English communication skills
• Knowledge of medical terminology, Medicare and Private Health Funds
• Experience using medical practice software
• Accurate typing and data entry skills with excellent attention to detail
• The ability to multitask and manage competing priorities in a busy environment
• Strong organisational and time management skills
• A proactive and positive attitude and the ability to work both independently and within a team

About us

The Centre for Digestive Diseases (CDD) is a private day procedure hospital and specialist medical practice located in Five Dock. We are internationally recognised for our innovative research, advanced technology and pioneering treatments in the diagnosis and management of gastrointestinal conditions. Our reputation has been built on clinical excellence, exceptional patient care and a collaborative team culture.

• Stable full-time Monday to Friday employment
• A supportive and collaborative team environment
• The opportunity to work with leading specialists in gastroenterology
• Modern facilities and advanced medical technology
• Ongoing learning and professional development
• A rewarding role where exceptional patient care is at the heart of everything we do