Medical Receptionist

Total Health Evaluation Lab Pty Ltd; Orange City Council; On-site; AUD 30,000 - 40,000; Full time

Benefits offered by this job

Training provided

Job summary

Total Health Evaluation Lab Pty Ltd in Orange, NSW is seeking two Medical Receptionists for a busy multi-disciplinary practice. You will provide front-of-house and administrative support to patients, doctors and clinical teams, ensuring a smooth, professional patient journey.

We offer a fast-paced environment with opportunities to handle triage, referrals and billing processes. Genie software experience is advantageous; training will be provided to the right candidate.

Qualifications

• Previous medical reception or healthcare administration experience.
• Excellent communication and interpersonal skills.
• Able to multitask and stay organised in a busy practice.
• Genie software experience is advantageous; training will be provided.

Responsibilities

• Welcoming patients with professional, compassionate service.
• Manage a busy telephone system.
• Schedule across clinicians’ diaries and patient appointments.
• Understand clinical urgency and triage processes.
• Process payments and maintain patient accounts (Private, Medicare, DVA, Health Funds).
• Manage referrals, correspondence and medical records.
• Liaise with doctors and other healthcare providers.
• Support sleep and respiratory services.
• Maintain patient confidentiality and privacy.
• Perform general reception and administration duties.
• Occasional Saturday clinics (penalty rates apply).

Skills

Medical reception

Communication

Multitasking

Attention to detail

Team player

Genie software

Job description

Total Health Evaluation Lab Pty Ltd – Orange NSW

Medical Receptionist (1x Full-time and 1x Part-time Role)

Join our growing multiple disciplinary medical practice and become part of a friendly, professional team.

THELab Orange is a busy and expanding specialist medical practice providing a range of specialist and surgical consultations, respiratory services and sleep studies to patients throughout the Central West and beyond.

We are seeking two enthusiastic and professional Medical Receptionists to join our reception team.

About the Role

This is a varied and rewarding position within a busy specialist medical environment. The successful applicant will be responsible for providing high-quality front-of-house and administrative support to our patients, doctors and clinical teams.

Key responsibilities include:

• Welcoming patients and providing professional, compassionate customer service.
• Answering and managing a busy telephone system.
• Scheduling and coordinating across multiple clinicians’ diaries, patient appointments and surgeries.
• Understanding clinical urgency and the process of triage.
• Processing payments and maintaining accurate patient accounts (Private Billings, Medicare, DVA, Health Funds and third-party billings).
• Managing referrals, correspondence and medical records.
• Liaising with doctors, specialists and other healthcare providers.
• Supporting our sleep and respiratory services.
• Always maintaining patient confidentiality and privacy.
• General everyday administrative and reception duties.
• Occasional Saturday clinic’s (Penalty rates applicable).

About You

We are looking for someone who:

• Has previous medical reception or healthcare administration experience.
• Has excellent communication and interpersonal skills.
• Is confident working in a busy environment and able to multitask.
• Has strong attention to detail and organisational skills.
• Is professional, friendly and approachable both in person and over the phone.
• Demonstrates empathy and patience when dealing with patients.
• Can work both independently and as part of a team.
• Has a positive attitude and willingness to learn.
• Is reliable, punctual and takes pride in their work.
• Experience with Genie medical software would be advantageous, although training will be provided to the right applicant.

What We Offer

• A welcoming and supportive team environment
• A varied role within a growing specialist practice
• The opportunity to develop your medical administration skills
• A professional and patient-focused workplace
• Training and support to help you succeed in the role

Location: Orange, NSW

Employment: Full-time x1

Part-time x1

Hours: Full-time position 38 hours per week (standard business hours)

Part-time position- Minimum 2 days per week (Standard business hours)

Part-time $30-40K

Start date: to be negotiated

All applications are private and confidential.