Senior Medical Receptionist - Eastern Suburbs, Vic

Healthcarelink Support; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Healthcarelink Support seeks a friendly Senior Medical Receptionist to join a busy GP clinic in Melbourne, acting as 2IC to the Practice Manager when required. This full-time role offers daily front-desk duties, patient liaison, and general administration in a patient-centered, family-oriented team.

You'll manage appointment scheduling, data entry, payments, and timely communication with patients and health professionals, contributing to smooth daily operations.

Qualifications

• Previous general medical practice service and experience.

Responsibilities

• Meeting and greeting patients and managing a busy front desk.
• Scheduling appointments and pro-actively coordinating the appointment book.
• Accurately entering patient data in the system.
• Processing payments and handling enquiries by phone and email.
• Assisting in tidying consult rooms and providing general administration duties.

Skills

Medical receptionist

Communication skills

Multi-tasking

Time management

Customer service

Team player

Problem solving

Financial performance support

Approachable

Tools

Best Practice

Job description

• Our client is seeking a friendly and motivated Senior Medical Receptionist who can take on a 2IC function to the practice manager when needed to join this wonderful team.

  This is a full time position that will be a rewarding experience with career growth if you want to take your next step in your career from Medical receptionist work. We are looking for someone who would thrive in an environment that has an inclusive culture with a real "family" orientation.
  Duties
  Reporting to the Practice Manager, the Assistant or 2IC will support the overall, daily operation of a busy GP clinic including a team of medical administration staff, Nurses, Doctors and Allied Health Clinicians. The responsibilities will include managing a busy front desk reception, liaising with patients and all aspects of office administration.
  The role also includes:

  • Meeting and greeting patients
  • Scheduling appointments and pro-actively coordinating the appointment book
  • Accurately entering patient data in
  • Processing payments
  • Managing phone and email queries
  • Assisting in tidying up consult rooms
  • Providing general administration duties as required
  Skills & experience
  
  • Previous general medical practice service and experience
  • Ability to assist in the day to day management, direction and operation of the reception desk
  • Excellent communication skills including being an escalation point for Health Professionals and patient complaints
  • Proven multi-tasking, problem solving and time management skills
  • Ability to assist PM with the management of the financial performance of the centre
  • Someone who has demonstrated receptionist experience within the medical industry
  • Customer focused and make patient care the top priority
  • Flexible and have the ability to work in a fast paced environment
  • A strong team player who positively contributes to work culture
  • Approachable, reliable and dependable
  • Willing to go the extra mile when required
  • Mature and have a sensitive approach when dealing with the patients
  • Experienced with Best Practice (not essential, but highly regarded)
  • Authorised to work in Australia