Medical receptionist

Hobsons Bay Paediatrics; Melbourne; In loco; AUD 28.000 - 36.000; Part-time

Descrizione del lavoro

Hobsons Bay Paediatrics in Spotswood, VIC, is hiring two Medical Receptionists to welcome patients and support paediatricians. The roles are part-time, about 20 hours per week across 3–4 days, Monday to Friday, with potential for additional hours as the clinic grows.

You will greet patients, answer calls and emails, book appointments, manage billing and maintain electronic medical records, while upholding privacy and OH&S standards.

Competenze

• Experience in a medical clinic preferred but not necessary.
• Experience with Xestro highly regarded.
• Friendly and approachable demeanour with a strong commitment to patient satisfaction.
• Reliable and dependable, with an excellent work ethic.
• Integrity and professionalism in handling sensitive patient information with strict adherence to patient confidentiality and privacy policies.
• Ability to work independently as well as part of a team.
• Adaptability and willingness to learn new tasks and procedures.

Mansioni

• Greeting patients and visitors in a warm and friendly manner, always providing excellent customer service.
• Answer phone calls and emails, schedule appointments, and manage patient enquiries and requests; all with a high standard of written and verbal communication.
• Verify patient information, and process necessary paperwork accurately and efficiently.
• Maintain electronic medical records and ensure confidentiality of patient information in compliance with privacy regulation.
• Ensure the practice and waiting areas are kept tidy and compliant with OH&S regulations.
• Successful completion of opening and closing procedures.
• Coordinate with clinical staff and providers to ensure smooth patient flow and efficient clinic operations.
• All aspects of patient billing, including processing payments and submitting claims to Medicare, and other third-parties as relevant.
• Perform general administrative duties such as filing, scanning, and providing assistance to the team of Paediatricians.

Conoscenze

Medical reception

Friendly demeanour

Team player

Reliable and dependable

Privacy and confidentiality

Strumenti

Xestro

Descrizione del lavoro

Hobsons Bay Paediatrics is looking for two Medical Receptionists to join our welcoming team located in Spotswood, 3015.

As our clinic continues to grow, we’re looking for two warm, organised team members to help create a welcoming experience for every patient and family. As an important part of our reception team, you’ll represent the values of Hobsons Bay Paediatrics and support our Paediatricians in delivering holistic, high-quality care.

Each position will offer approximately 20 hours per week, across 3-4 days, Monday to Friday, with the opportunity for additional hours as the clinic grows.

We’re looking for people with a calm, reassuring, and helpful nature who enjoy interacting with patients and creating a positive experience at every encounter. Our reception team takes pride in its high standards and attention to detail, and we’re excited to welcome new members to the team.

Your responsibilities will include, but are not limited to:

• Greeting patients and visitors in a warm and friendly manner, always providing excellent customer service
• Answer phone calls and emails, schedule appointments, and manage patient enquiries and requests; all with a high standard of written and verbal communication
• Verify patient information, and process necessary paperwork accurately and efficiently
• Maintain electronic medical records and ensure confidentiality of patient information in compliance with privacy regulation.
• Ensure the practice and waiting areas are kept tidy and compliant with OH&S regulations
• Successful completion of opening and closing procedures
• Coordinate with clinical staff and providers to ensure smooth patient flow and efficient clinic operations.
• All aspects of patient billing, including processing payments and submitting claims to Medicare, and other third-parties as relevant
• Perform general administrative duties such as filing, scanning, and providing assistance to the team of Paediatricians.

Key attributes of a successful candidate:

• Experience in a medical clinic preferred but not necessary
• Experience with Xestro highly regarded
• Friendly and approachable demeanour with a strong commitment to patient satisfaction
• Reliable and dependable, with an excellent work ethic
• Integrity and professionalism in handling sensitive patient information with strict adherence to patient confidentiality and privacy policies
• Ability to work independently as well as part of a team
• Adaptability and willingness to learn new tasks and procedures

To be a successful candidate you must possess a Working with Children Check and a Police Check, or be willing to undergo them as part of the selection process.

Please note, only short-listed candidates will be contacted.