Senior Medical Receptionist/Practice Manager

Central Paediatrics; Sydney; On-site; AUD 45,000 - 70,000; Part time

Benefits offered by this job

Part-time flexibility

Competitive remuneration

Professional development

Supportive team

Modern practice with technology

Job summary

Central Paediatrics in Stanmore, NSW, seeks a Senior Medical Receptionist/Practice Manager to oversee front-of-house operations and support clinical teams. This part-time role combines patient service, scheduling, records management and basic practice administration, with emphasis on efficiency and compassionate care.

You’ll join a dedicated paediatric team in a modern clinic that values professional development and a collaborative work culture.

Qualifications

• Experience as a medical receptionist in paediatrics.
• Experience in practice management or administration.
• Strong communication and organisational skills.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Schedule appointments and optimise clinic flow.
• Answer calls and emails, assist with bookings and queries.
• Manage patient records and confidentiality.
• Process payments and manage invoices.
• Coordinate with clinical staff for efficient operations.
• Maintain supplies and inventory.
• Assist with general admin tasks and data entry.
• Contribute to policy/procedure development.
• Maintain a clean, compliant reception area and roster staff.

Skills

Medical receptionist

Practice management

Customer service

Organisation

Communication

Tools

Gentu

Microsoft Office

Job description

Senior Medical Receptionist/Practice Manager

Central Paediatrics is a leading paediatric medical practice dedicated to providing comprehensive and compassionate healthcare to children and their families. We are committed to creating a welcoming, professional environment where both our patients and staff thrive. Our team of experienced practitioners works collaboratively to deliver exceptional clinical care whilst maintaining the highest standards of practice management and patient service.

About the role

We are seeking an experienced Senior Medical Receptionist/Practice Manager to join our team at Central Paediatrics in Stanmore, NSW. This is a part-time position that offers flexibility whilst enabling you to make a significant impact on our practice operations and patient experience. You will play a pivotal role in managing the front-of-house operations, ensuring seamless patient interactions, and supporting the clinical team to deliver outstanding care. This role is fundamental to the smooth functioning of our practice and directly influences patient satisfaction and operational efficiency.

What you'll be doing

Greeting patients and visitors in a warm, professional manner and managing patient check-in and checkout procedures

Scheduling and coordinating patient appointments across multiple practitioners, optimising clinic flow and minimising wait times

Answering and triaging telephone and email enquiries, providing information about services and assisting callers with appointment bookings and general queries

Managing patient records and maintaining confidentiality in accordance with privacy legislation and practice protocols

Processing patient payments, managing invoices and calculating rental fees monthly for medical practitioners

Coordinating with clinical staff to ensure efficient practice operations and effective communication

Managing practice supplies and equipment, placing orders as required and maintaining inventory levels

Assisting with general administrative tasks including correspondence, filing and data entry

Contributing to the development of practice policies and procedures

Maintaining a clean, organised and compliant reception area that reflects the professional standards of the practice

Rostering staff to cover reception requirements

What we're looking for

Proven experience as a medical receptionist or in a similar healthcare administration role, ideally within a paediatric setting

Demonstrated experience in practice management or a willingness to develop management capabilities

Strong organisational and time-management skills with the ability to prioritise multiple tasks effectively

Excellent communication and interpersonal skills, with the ability to interact professionally with patients, families, clinical staff and external stakeholders

Proficiency in medical practice management software (Gentu) and Microsoft Office applications

A comprehensive understanding of privacy legislation, confidentiality requirements and health records management

Competency in handling financial transactions and basic accounting practices

Professional telephone manner and strong customer service orientation

Ability to work independently and as part of a team in a fast-paced environment

Current or willingness to obtain a Working with Children Check (WWCC) clearance

Desirable: experience in a multi-practitioner practice or exposure to practice management responsibilities

What we offer

Central Paediatrics is committed to supporting the wellbeing and professional development of our team. We offer a range of benefits designed to enhance your work-life balance and career satisfaction.

Part-time working arrangements that provide flexibility to suit your lifestyle

Competitive remuneration commensurate with experience and qualifications

Professional development opportunities and access to training programmes to enhance your skills and advance your career

A supportive, collaborative team environment that values each team member's contribution

Exposure to quality paediatric healthcare and the opportunity to make a positive impact on children's health and wellbeing

A modern practice facility with contemporary systems and technology

Working with an existing team of dedicated reception staff