Medical receptionist

Cardinia Paediatric Specilaists; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Cardinia Paediatric Specialists in Pakenham, VIC, is seeking two part-time Medical Receptionists to support paediatric clinicians and families. You will manage appointments, patient records, payments, and Medicare rebates while delivering empathetic service in a child-friendly environment.

Ideal candidates have at least 6 months healthcare reception experience, strong EHR skills, and knowledge of privacy standards. This role offers a supportive team and meaningful community impact.

Qualifications

• At least 6 months of experience as a medical secretary or receptionist in healthcare.
• Strong ability to navigate medical office software and EHR systems.
• Solid understanding of medical terminology and privacy standards.
• Ability to communicate warmly and professionally with parents and staff.

Responsibilities

• Provide administrative support to paediatric specialists: schedule appointments, manage patient records, coordinate with other providers.
• Answer patient inquiries with a warm, empathetic manner.
• Process payments, issue invoices, and handle Medicare rebates.
• Maintain accurate electronic medical records and databases.
• Perform general office duties: phones, filing, supplies.

Skills

Reception experience

Patient communication

Privacy compliance

Healthcare terminology

Tools

EHR software

Practice management software

Job description

Cardinia Paediatric Specilaists – Pakenham VIC

Cardinia Paediatric Specialists is seeking two personable and detail-oriented Medical Receptionists to join our dedicated team in Pakenham. We are committed to creating a nurturing, inclusive environment that puts the needs of our young patients first, and you will play a vital role in supporting our paediatric specialists and local community.

Two part-time opportunities are available:

• Position 1 is a 6-month contract covering maternity leave 2 days (Monday and Tuesday) 9:00 AM to 5:00 PM
• Position 2 is an ongoing part-time role on Friday, 9:00 AM to 5:00 PM.

Key responsibilities

• Providing comprehensive administrative support to our paediatric specialists, including scheduling appointments, managing patient records, and coordinating with other healthcare providers
• Handling patient inquiries and correspondence in a warm, professional, and empathetic manner
• Taking payments, invoicing patients, and seamlessly processing Medicare rebates
• Maintaining accurate, up-to-date electronic medical files and databases
• Performing general office duties, such as answering phones, filing, and managing practice supplies

About you

• Proven previous experience (at least 6 months) as a Medical Secretary or Receptionist within a healthcare setting
• Strong skills navigating medical office software and Electronic Health Record (EHR) systems
• A solid understanding of medical terminology, healthcare policies, and Australian privacy standards
• The ability to communicate warmly, patiently, and professionally with parents, children, and medical specialists
• A steadfast commitment to patient confidentiality and medical ethics
• Supportive Environment: Work closely with a team of dedicated paediatricians who value collaboration, respect, and a nurturing workplace culture
• Community Impact: Play a direct, meaningful role in the health, care, and well-being of children and families throughout the Pakenham and Cardinia Shire community

About us

Cardinia Paediatric Specialists is located in Pakenham, Victoria. We are committed to creating a nurturing, inclusive environment that puts the needs of our young patients first.