Medical Receptionist

South Road Dermatology; Melbourne; Vor Ort; AUD 34.000 - 48.000; Teilzeit

Benefits dieser Stelle

Casual role

Training provided

Flexible schedule

Zusammenfassung

South Road Dermatology, a Brighton East dermatology clinic, is seeking a Medical Receptionist on a casual basis (1–3 days per week). You will be the first point of contact, managing bookings, registrations and payments while ensuring a welcoming environment for patients.

The role requires strong communication, organisational skills and knowledge of medical terminology. Genie PMS and MS Office experience are preferred, with flexible shifts and ongoing training provided.

Qualifikationen

• Previous experience as a medical receptionist or in a similar healthcare admin role.
• Proficiency in Genie practice management software and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Professional, courteous demeanor with commitment to patient care.
• Knowledge of medical terminology and healthcare administration.

Aufgaben

• Greet patients and provide a warm, professional welcome.
• Answer calls and direct inquiries to staff.
• Schedule and confirm appointments with PMS.
• Process registrations and update medical records.
• Maintain patient documentation and privacy compliance.
• Process payments and issue receipts.
• Keep reception area tidy and organized.
• Support clinical staff with admin tasks.
• Liaise with healthcare providers on referrals and records.
• Handle inquiries professionally and resolve issues promptly.

Kenntnisse

Communication

Administrative skills

Attention to detail

Professional demeanor

Teamwork

Genie PMS

Microsoft Office

Tools

Genie PMS

Microsoft Office

Jobbeschreibung

South Road Dermatology is a purpose-built specialist Dermatology Clinic in Brighton East. We are seeking a Medical Receptionist to join our team on a casual basis, from 1-3 days per week. The role is fundamental to delivering exceptional patient experiences and ensuring our practice operates smoothly. As a Medical Receptionist, you will be the first point of contact for our patients, playing a vital role in creating a welcoming environment whilst managing administrative tasks that keep our dermatology practice running efficiently. This position offers flexibility, and we are looking to fill 1 - 3 days, starting with training this year, potential for some shifts in January, and starting regularly at the end of January 2027.

Key responsibilities

• Greeting patients upon arrival and providing a warm, professional welcome
• Answering incoming telephone calls and directing enquiries to appropriate staff members
• Scheduling and confirming patient appointments using practice management systems
• Processing patient registrations and updating medical records accurately
• Managing patient documentation and maintaining confidentiality in accordance with privacy regulations
• Processing patient payments and issuing receipts
• Maintaining a tidy and organised reception area
• Assisting clinical staff with administrative support tasks as required
• Liaising with other healthcare providers regarding patient referrals and records
• Handling patient enquiries professionally and resolving issues promptly

What we're looking for

• Previous experience as a medical receptionist or in a similar healthcare administrative role
• Proficiency in using Genie practice management software and Microsoft Office applications
• Excellent communication skills, both verbal and written
• Strong organisational and time management abilities
• A professional and courteous demeanour with a genuine commitment to patient care
• Ability to work accurately and attention to detail when handling sensitive information
• Knowledge of medical terminology and healthcare administration practices
• Flexibility and adaptability in a fast-paced clinical environment
• Desirable: Previous experience in a dermatology or specialist medical practice

About us

South Road Dermatology offers medical, surgical and cosmetic services to a diverse group of patients of all ages. We pride ourselves on delivering professional, compassionate care in a welcoming environment. Our team of experienced Dermatologists, Nurses, Dermal Clinician, and Reception staff work collaboratively to ensure every patient receives exceptional treatment and support throughout their journey with us. We are dedicated to maintaining the highest standards of patient care, clinical excellence and professional integrity.

What we offer

You will have the opportunity to work alongside experienced healthcare professionals and expand your knowledge in Dermatology. We are committed to creating a positive work environment where staff feel appreciated and supported in their roles.