Medical Receptionist

Ochre Health; Lithgow City Council; On-site; AUD 45,000 - 65,000; Full time

Job summary

Ochre Medical Centre Bowenfels is seeking a reliable and enthusiastic Receptionist to join our supportive team. You will handle front desk duties, answer phones, arrange appointments, and process payments in a fast-paced regional clinic.

We welcome applicants with strong customer service skills and confidence with technology. Medical receptionist experience is an advantage but not required, as comprehensive training will be provided.

Qualifications

• Front desk or reception experience is advantageous but not required; training will be provided.
• Strong customer service skills are essential.
• Ability to multi-task and prioritise duties in a fast-paced environment.
• Confident with technology and able to use common software and devices.
• Flexible to work between 7:45am and 5:30pm on weekdays.

Responsibilities

• Front desk administration: answer phones, book appointments, process claims and payments.
• Liaise with patients, families, GPs and other health professionals in a compassionate manner.
• Scan and update all patient-related correspondence and results.
• Provide general reception, administrative and medical support duties as required.
• Support GP and practice nurse as needed.

Skills

Customer service

Phone handling

Time management

Teamwork

Tools

Computer literacy

Job description

Ochre Medical Centre Bowenfels are looking for a reliable, enthusiastic, Receptionist to join their supportive team.

Location: Ochre Medical Centre Bowenfels

Established in 2002 by GPs Dr Ross Lamplugh and Dr Hamish Meldrum in Bourke, NSW, Ochre Health is a leading provider of primary healthcare in Australia, operating a network of over 60medical centres around the country. Built on a founding purpose of improving health in regional and rural communities and now partnering with over 350 doctors, the company is unique amongst its peers in recording and reporting on patient health outcomes.

Responsibilities

• Front desk administration (answering phones, making appointments, processing claims and payments)
• Liaise with patients and their families, GP's, other health professionals and their staff in a compassionate manner
• Scanning and updating all patient-related correspondence and results
• All general reception, administrative and medical support duties as required
• Provide ongoing support to GP and practice nurse as required
• Be a friendly point of contact between patients and the internal clinical team
• Ability to work independently and as a team
• Medical Reception experience would be an advantage but not a requirement as training will be provided.
• Strong Customer Service Skills with an ability to work in a fast-paced environment
• Confident in the use of technology
• Show initiative and work productively within a team environment
• Ability to multi-task and prioritise duties
• Ability to work alone and as part of a close team
• Exceptional time management skills
• Establish and maintain a great rapport with patients and colleagues
• Be available to work between 7:45am and 5:30pm weekdays.

If you meet the essential criteria, we look forward to receiving your application for this great role within the Ochre Family. We are keen to support you and your future career opportunities and welcome your responses.