Medical Receptionist

Partnered Health; City of Melbourne; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Online learning platform

Novated Leasing

Employee Assistance Program

Engagement surveys

Candidate Referral Program

Job summary

Partnered Health Medical Centres is seeking a Casual Receptionist (weekends) to join our Melbourne clinics. You will greet patients, support doctors and nurses, answer calls, triage and book appointments, handle billing and general administration.

We offer a dedicated training program on commencement, orientation and online compliance training, plus ongoing support from your Practice Manager and colleagues.

Qualifications

• Previous medical administration or reception experience.
• Exceptional customer service skills and cultural sensitivity.
• Knowledge of medical terminology.
• Current vaccination and immunisation status.
• Intermediate computer knowledge and skills.
• Ability to multi-task and prioritise work under pressure.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Commitment to ethical behaviour and conduct.
• Personal Development – expand your experience and knowledge with our in-house online learning platform.

Responsibilities

• Greet patients and support doctors and nurses.
• Answer calls, triage and book appointments.
• Billing and general administrative tasks.

Skills

Customer service skills

Cultural sensitivity

Knowledge of medical terminology

Intermediate computer skills

Multi-tasking

Prioritisation under pressure

Attention to detail

Verbal and written communication

Job description

Carrum Downs Doctors forms part of Partnered Health Medical Centres, one of Australia’s leading primary healthcare providers with over 60 clinics located throughout metropolitan and regional locations.

With a long history in providing healthcare services, our team of dedicated doctors, nurses and staff are genuinely passionate about the health and well-being of our patients. Further, we care about the communities in which we operate. We work hard to ensure we deliver the very best healthcare to individuals and families.

We are seeking aCasual Receptionist (available to work on weekend) who aligns with our values, that is focused on providing a high-quality experience for our patients, from the time of arrival until the time of departure, creating a lasting positive and professional impression.

About the role:

You will be responsible for greeting our patients, supporting our doctors and nurses, answering calls, triage and booking appointments, billing, and administrative tasks. You receive a dedicated training program upon commencement, that includes a full orientation and induction, online compliance training, and support from your Practice Manager and colleagues.

We ensure that you have the necessary skills and training to provide consistent and quality patient service to ensure your success in the role.

What we need from you:

• Previous medical administration or reception experience (well regarded)
• Exceptional customer service skills and cultural sensitivity
• Knowledge of medical terminology
• Current vaccination and immunisation status
• Intermediate computer knowledge and skills
• Ability to multi-task and prioritise work under pressure
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Commitment to ethical behaviour and conduct
• Personal Development – expand your experience and knowledge with our in-house online learning platform
• Novated Leasing
• Ongoing support from your Practice Manager
• Employee Assistance Program
• Engagement surveys – we listen to you, as a team member and take action on the issues that matter to you
• Candidate Referral Program - incentivized through recognition and reward for staff who refer high calibre candidates
• Diverse and inclusive workforce that reflects the diverse community in which we operate in

About us:

Partnered Health Medical Centres is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Partnered Health Medical Centres, Fuel Your Life Dietitians, Northcare Physio, Jobfit Health Group, Baseline Onsite and New View Psychology.

Aboriginal and Torres Strait Islander people are encouraged to apply.In alignment with the Australian ImmunisationGuidelinesAustralian immunisation handbook (Royal College of General Practice Standards (RACGP)and our commitment to workplace health and safety and patient safety, we strongly recommend that all applicants are up to date with their vaccinations and able to provide evidence of their immunisation status prior to employment. Applicants who are well-regarded will typically demonstrate compliance with these guidelines as part of their commitment to workplace health and safety and demonstrating care and protection of the patients visiting our facilities.

Please note that only suitable candidates will be contacted.

Discover a new level of career fulfilment with Partnered Health Medical Centres.