Full-Time Medical Receptionist.

Border General Practice Pty Ltd; Albury City; On-site; AUD 45,000 - 55,000; Full time

Job summary

Border General Practice Pty Ltd in Albury NSW is seeking a friendly, organised Medical Receptionist to join our medical centre team. You will be the first point of contact for patients, handle multi-line calls, greet patients, book appointments and manage admin tasks with confidentiality and professionalism.

We want someone who remains calm under pressure, has excellent communication skills and a patient-focused approach.

Qualifications

• Welcoming patients warmly and professionally
• Efficient multitasking in a busy reception
• Confidential handling of patient information
• Comfort with practice management software

Responsibilities

• Welcoming patients warmly and professionally at the front desk.
• Answering and routing calls on a multi-line telephone system.
• Scheduling, confirming and managing patient appointments.
• Registering patients and maintaining accurate records.
• Processing payments and Medicare transactions.
• Liaising with doctors, nurses and staff.
• Handling patient enquiries with empathy and professionalism.
• Maintaining confidentiality and following centre policies.
• Assisting with general admin duties as required.

Job description

Border General Practice Pty Ltd – Albury NSW

We are seeking a friendly, organised and professional Medical Receptionist to join our medical centre team.

This is a busy, patient-focused environment where your ability to multitask, communicate effectively and create a positive experience for patients is essential. We are looking for someone who can confidently manage the demands of a busy reception while ensuring every patient feels welcomed and respected.

Full-Time Medical Receptionist

We are seeking a friendly, organised and professional Medical Receptionist to join our medical centre team.

This is a busy, patient-focused environment where your ability to multitask, communicate effectively and create a positive experience for patients is essential. We are looking for someone who can confidently manage the demands of a busy reception while ensuring every patient feels welcomed and respected.

About the role

As the first point of contact for our patients, you will play an important role in ensuring the smooth day-to-day operation of the medical centre.

Your responsibilities will include:

• Welcoming patients and providing a warm, professional front-desk experience.

• Answering and managing a busy, multi-line telephone system.

• Scheduling, confirming and managing patient appointments.

• Registering patients and maintaining accurate patient information.

• Processing payments, Medicare transactions and other administrative tasks.

• Liaising with doctors, nurses and other members of the medical team.

• Managing patient enquiries with patience, empathy and professionalism.

• Maintaining confidentiality and following medical centre policies and procedures.

• Assisting with general administrative and reception duties as required.

About you

We are looking for someone who:

• Is confident managing competing priorities in a busy environment.

• Remains calm, professional and approachable under pressure.

• Has excellent communication and interpersonal skills.

• Is organised, reliable, willing to learn and attentive to detail.

• Understands the importance of patient confidentiality and privacy.

• Is comfortable using computers and learning practice management software.

• Works well both independently and as part of a team.

• Takes pride in providing exceptional patient service.

Desirable experience

The following experience and skills will be highly regarded:

• Previous experience in a reception or front-office role.

• Previous experience handling multiple phone lines or a busy telephone system.

• Experience working in a medical centre, GP practice, allied health or other healthcare setting highly regarded.

• Familiarity with medical practice management software and Medicare-related administration would be highly regarded.

• Experience managing a busy reception while attending to patients, telephone calls and administrative requests.

Medical reception experience is highly regarded but not an absolute necessity. We are also interested in candidates who can demonstrate strong customer service, organisation, reliability and the ability to learn quickly.

Why join us?

• Positive workplace environment.

• Join a supportive and professional medical centre team.

• Work in a role where you make a genuine difference to the patient experience.

• Be part of a busy and rewarding healthcare environment.

• Opportunities to develop your medical administration and reception skills.