Medical Receptionist

Prime Medical Holdings; Gladstone Regional; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly rates

Casual with potential to move to part‑

Training and development opportunities

Supportive, inclusive team culture

Job summary

Harbour City Family Practice is seeking a Medical Receptionist on a casual basis, with potential to transition to part-time or full-time. Based in Gladstone, QLD, this frontline role supports appointment management, patient enquiries and administrative tasks to ensure smooth clinic operations.

You will greet patients, manage registrations, handle payments and work closely with clinical staff to prepare patients for consultations, while maintaining privacy and a welcoming environment.

Qualifications

• Experience as a medical receptionist or similar healthcare admin role.
• Proficiency with practice management software and general computer applications.
• Excellent verbal and written communication, professionalism with diverse patients.
• Strong organisational skills to prioritise tasks in a fast-paced environment.

Responsibilities

• Greet patients professionally and warmly.
• Schedule, cancel and reschedule appointments using practice systems.
• Handle patient enquiries via phone, email, and in person.
• Process registrations and maintain medical records.
• Collect fees, process payments and manage cash securely.
• Coordinate with clinical staff for patient readiness.

Skills

People skills

Communication

Organisational skills

Customer service

Privacy compliance

Education

Healthcare administration certification

Tools

Medical practice management software

Job description

Harbour City Family Practice is seeking a Medical Receptionist to join our team on a casual basis (may lead to part time or full time). This is an essential frontline position that plays a vital role in delivering exceptional patient experiences and supporting the smooth operation of our medical practice in Gladstone, QLD. As a Medical Receptionist, you will be the first point of contact for patients, managing appointments, enquiries and administrative tasks that directly impact patient satisfaction and clinical efficiency. This role is fundamental to maintaining the professional standards and welcoming environment our practice is known for.

What you'll be doing

• Greeting patients with professionalism and warmth, ensuring they feel welcome and valued
• Managing appointment scheduling, cancellations and rescheduling using practice management systems
• Handling patient enquiries via phone, email and face-to-face interactions with accuracy and courtesy
• Processing patient registrations and maintaining accurate medical records and administrative documentation
• Collecting patient fees, processing payments and managing cash handling procedures securely
• Coordinating with clinical staff to ensure patients are prepared for appointments and consultations
• Managing waiting room operations and maintaining a clean, organised and professional environment
• Responding to patient concerns and complaints with empathy, escalating issues appropriately when necessary
• Performing general administrative duties including filing, data entry and correspondence
• Supporting the practice with additional duties as required to ensure efficient operations

What we're looking for

• Previous experience working as a medical receptionist or in a similar healthcare administrative role
• Strong proficiency with medical practice management software and general computer applications
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse patients and staff members
• Well-developed organisational skills with the ability to prioritise multiple tasks in a fast-paced environment
• Demonstrated customer service excellence and a genuine commitment to patient care and satisfaction
• Ability to handle sensitive and confidential information with discretion and in compliance with privacy regulations
• Professional telephone etiquette and strong interpersonal skills
• Reliability and flexibility, with the ability to work varied casual shifts as required
• Current knowledge of privacy legislation, particularly the Australian Privacy Act and Health Records Act, is highly desirable
• Certification in healthcare administration or medical reception is preferred but not essential

What we offer

• We are committed to fostering a supportive and collaborative workplace culture.
• As a casual employee, you will benefit from competitive hourly rates and the flexibility of casual work arrangements.
• We prioritise the professional development of our staff and are happy to provide training and support to enhance your skills and knowledge.
• You will join a dedicated healthcare team that values your contribution and recognises the importance of the receptionist role in delivering quality patient care.
• We maintain a respectful, inclusive workplace environment where every team member is appreciated and supported.

About us

We are a dedicated healthcare provider committed to delivering high-quality medical services to the Gladstone community. We pride ourselves on maintaining professional excellence, patient-centred care and a collaborative team environment. Our practice is built on the values of integrity, compassion and continuous improvement, ensuring that every patient receives the care and attention they deserve. We are an established provider trusted by our community and are proud of the positive relationships we build with our patients every day.