Medical Receptionist

Ausdocs Holdings Group; Bongaree; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Ongoing training

Casual to part-time transition

Job summary

Goodwin Drive Family Medical Centre on Bribie Island is seeking a patient‑facing Medical Receptionist for a part‑time role with potential to move to full‑time based on availability. You will be the first point of contact and handle bookings, inquiries and basic administration.

Responsibilities include greeting patients, scheduling appointments, processing billing and Medicare claims, maintaining records and supporting clinicians.

Qualifications

• Previous experience in medical reception or healthcare administration (min 1 year)
• Excellent organisational and customer service skills
• Strong verbal and written communication
• Attention to detail and time management
• Familiarity with Microsoft Office (Word, Outlook)
• Experience with Best Practice Software and Cubiko (desirable but not essential)
• A positive attitude and the ability to thrive in a busy team environment
• Flexibility to work a variable roster, including potential holiday and sick leave coverage

Responsibilities

• Greeting and assisting patients in a professional and caring manner
• Scheduling appointments and managing the appointment book
• Handling phone and email enquiries
• Processing billing, Medicare claims and EFTPOS payments
• Maintaining accurate patient records
• Supporting doctors and nurses with administrative tasks

Skills

Medical reception experience

Organisational skills

Customer service

Verbal & written communication

Attention to detail

Time management

Tools

Microsoft Office

Best Practice Software

Cubiko

Job description

About Us

Goodwin Drive Family Medical Centre is a well-established bulk-billing general practice, located on Bribie Island.

We're currently seeking an enthusiastic and experienced Medical Receptionist to join us in a part-time position with the option to transition to full-time, based on candidate availability.

What You'll Be Doing

As the first point of contact for our patients, you'll play a key role in ensuring smooth daily operations and excellent patient experiences. Your duties will include:

• Greeting and assisting patients in a professional and caring manner
• Scheduling appointments and managing the appointment book
• Handling phone and email enquiries
• Processing billing, Medicare claims and EFTPOS payments
• Maintaining accurate patient records
• Supporting doctors and nurses with administrative tasks

What We're Looking For

• Previous experience in medical reception or healthcare administration (min 1 year)
• Excellent organisational and customer service skills
• Strong verbal and written communication
• Attention to detail and time management
• Familiarity with Microsoft Office (Word, Outlook)
• Experience with Best Practice Software and Cubiko (desirable but not essential)
• A positive attitude and the ability to thrive in a busy team environment
• Flexibility to work a variable roster, including potential holiday and sick leave coverage

What We Offer

• Supportive and inclusive team environment
• Ongoing training - both in-house and external
• Opportunity to start casual and transition to part-time hours
• Regular team meetings and an open-door management style
• Remuneration well aligned with experience

Immediate start (pending availability) -

Please note: Only applicants who have been shortlisted will be contacted for interview.