Medical Receptionist

Ochre Health Ltd; Creswick; On-site; AUD 40,000 - 55,000; Full time

Job summary

Ochre Medical Centre Creswick & Clunes is seeking a reliable and enthusiastic Receptionist to join our supportive team. You will be the first point of contact, handle phones, appointments, and patient queries, and support the GP and practice nurse with general reception duties.

This on-site role requires strong customer service, the ability to multi-task in a fast-paced environment, and comfort with technology.

Qualifications

• Front desk administration duties including answering phones, making appointments, processing claims and payments.

Responsibilities

• Front desk administration (answering phones, making appointments, processing claims and payments)
• Liaise with patients and their families, GP's, other health professionals and their staff in a compassionate manner
• Scanning and updating all patient-related correspondence and results
• All general reception, administrative and medical support duties as required
• Provide ongoing support to GP and practice nurse as required
• Be a friendly point of contact between patients and the internal clinical team
• Ability to work independently and as a team
• Medical admin/reception experience an advantage but not essential.
• Strong Customer Service Skills with an ability to work in a fast-paced environment
• Confident in the use of technology
• Show initiative and work productively within a team environment with a good attitude
• Ability to multi-task and prioritise duties
• Ability to work alone and as part of a close team
• Exceptional time management skills
• Establish and maintain a great rapport with patients and colleagues
• If you meet the essential criteria, we look forward to receiving your application for this great role within the Ochre Family.

Skills

Reception skills

Phone etiquette

Customer service

Job description

Ochre Medical Centre Creswick & Clunes are looking for a reliable and enthusiastic Receptionist to join their supportive team.

Location: Ochre Medical Centre Creswick & Clunes

Established in 2002 by GPs Dr Ross Lamplugh and Dr Hamish Meldrum in Bourke, NSW, Ochre Health is a leading provider of primary healthcare in Australia, operating a network of over 60medical centres around the country. Built on a founding purpose of improving health in regional and rural communities and now partnering with over 350 doctors, the company is unique amongst its peers in recording and reporting on patient health outcomes.

Responsibilities

Front desk administration (answering phones, making appointments, processing claims and payments)

Liaise with patients and their families, GP's, other health professionals and their staff in a compassionate manner

Scanning and updating all patient-related correspondence and results

All general reception, administrative and medical support duties as required

Provide ongoing support to GP and practice nurse as required

Be a friendly point of contact between patients and the internal clinical team

Ability to work independently and as a team

Medical admin/reception experience an advantage but not essential.

Strong Customer Service Skills with an ability to work in a fast-paced environment

Confident in the use of technology

Show initiative and work productively within a team environment with a good attitude.

Ability to multi-task and prioritise duties

Ability to work alone and as part of a close team

Exceptional time management skills

Establish and maintain a great rapport with patients and colleagues

If you meet the essential criteria, we look forward to receiving your application for this great role within the Ochre Family. We are keen to support you and your future career opportunities and welcome your responses.