Medical Receptionist

Orchard House Health Centre; City Of Stirling; On-site; AUD 45,000 - 58,000; Full time

Job summary

Orchard House Health Centre is seeking a skilled Medical Receptionist to join our busy team caring for around 5,000 registered patients. The role focuses on delivering friendly, efficient front-desk service and accurate administration within a GP practice.

You will handle appointments, patient inquiries, and daily office tasks using Microsoft Office and healthcare systems, contributing to high-quality patient care and smooth clinic operations.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills with multitasking ability.
• Calm, professional and compassionate under pressure.
• Experience in a medical practice, healthcare setting, or customer-facing role.
• Knowledge of medical terminology and primary care procedures.
• Experience using Microsoft Office applications and healthcare/patient management systems.

Responsibilities

• Provide high-quality administrative and reception support.
• Ensure smooth day-to-day operation of the GP practice.
• Manage patient inquiries and appointments with a courteous approach.
• Utilise computer systems and healthcare software to record data.

Skills

Verbal communication

Organisational skills

Calm under pressure

IT skills

Team player

Patient care focus

Medical terminology

Microsoft Office

Healthcare systems

Education

None

Tools

Microsoft Word

Excel

Outlook

Job description

We are seeking a skilled, organised, and enthusiastic Medical Receptionist to join our busy and friendly team at Orchard House Health Centre, caring for approximately 5000 registered patients.

The successful candidate will provide high-quality administrative and reception support, ensuring the smooth day-to-day operation of our GP practice. This is a varied and rewarding role requiring excellent communication, organisational skills and a calm, professional approach.

• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Ability to remain calm, professional, and compassionate when dealing with challenging situations.
• Good IT skills and confidence using computer systems and technology.
• Ability to work effectively both independently and as part of a team.
• Commitment to delivering excellent patient care and customer service.
• Previous experience working within a medical practice, healthcare setting or customer-facing role.
• Knowledge of medical terminology and primary care procedures.
• Experience using Microsoft Office applications, including Word, Excel and Outlook.
• Experience using healthcare or patient management systems.