Medical Receptionist

Endoview Gastroenterology; Burwood; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Part-time role

Flexible schedule

Supportive team

Professional setting

Competitive remuneration

Job summary

Endoview Gastroenterology is seeking a dedicated Medical Receptionist in Burwood, NSW. This part-time role will handle front-desk duties, patient check-ins, scheduling, and payments, contributing to smooth clinic operations and high-quality patient care.

You'll wear many hats in a busy gastroenterology practice, requiring excellent communication, organisation, and confidentiality. Training provided; flexibility to balance work and personal commitments is valued.

Qualifications

• Previous experience as a medical receptionist or in a similar healthcare administrative role.
• Excellent communication skills and a professional, courteous demeanour.
• Strong organisational and time management abilities.
• Proficiency with computer systems and medical practice management software (desirable).
• Ability to multitask effectively in a busy healthcare environment.
• Knowledge of patient confidentiality requirements and health information management principles.
• Attention to detail and accuracy in record-keeping and data entry.
• A compassionate approach to patient interaction and problem-solving.
• Reliable and punctual attendance.
• A current Working With Children Check (or willingness to obtain one) is preferred

Responsibilities

• Greeting patients warmly and professionally upon arrival, ensuring they feel welcome and at ease
• Managing and booking endoscopy procedures for patients, including verifying personal and insurance information
• Scheduling and confirming appointments, and maintaining an accurate and organised appointment system
• Answering telephone enquiries and directing calls to appropriate staff members
• Processing patient payments and handling financial transactions accurately and confidentially
• Maintaining patient records and ensuring confidentiality in accordance with relevant healthcare regulations
• Assisting with administrative tasks such as filing, photocopying and data entry
• Coordinating with clinical staff to ensure patient flow and optimal clinic efficiency
• Providing patients with information about procedures, waiting times and practice policies
• Supporting the team with general reception duties as required

Skills

Communication skills

Organisational skills

Time management

Practice software

Confidentiality

Multitasking

Tools

Medical practice software

Job description

Endoview Gastroenterology & Specialists is seeking a dedicated Medical Receptionist to join our team in Burwood, NSW. This is a part-time position that plays a crucial role in delivering excellent patient care and ensuring the smooth operation of our gastroenterology & specialist practice. As the first point of contact for our patients, you will be instrumental in creating a welcoming environment and managing the administrative demands of our busy clinic, directly contributing to the high standard of care we provide.

Key responsibilities

Greeting patients warmly and professionally upon arrival, ensuring they feel welcome and at ease

Managing and booking endoscopy procedures for patients, including verifying personal and insurance information

Scheduling and confirming appointments, and maintaining an accurate and organised appointment system

Answering telephone enquiries and directing calls to appropriate staff members

Processing patient payments and handling financial transactions accurately and confidentially

Maintaining patient records and ensuring confidentiality in accordance with relevant healthcare regulations

Assisting with administrative tasks such as filing, photocopying and data entry

Coordinating with clinical staff to ensure patient flow and optimal clinic efficiency

Providing patients with information about procedures, waiting times and practice policies

Supporting the team with general reception duties as required

What we're looking for

Previous experience as a medical receptionist or in a similar healthcare administrative role

Excellent communication skills and a professional, courteous demeanour

Strong organisational and time management abilities

Proficiency with computer systems and medical practice management software (desirable)

Ability to multitask effectively in a busy healthcare environment

Knowledge of patient confidentiality requirements and health information management principles

Attention to detail and accuracy in record-keeping and data entry

A compassionate approach to patient interaction and problem-solving

Reliable and punctual attendance

A current Working With Children Check (or willingness to obtain one) is preferred

What we offer

We offer:

• A part-time role (2 or 3 days per week) that provides flexibility to balance work and personal commitments
• A collegial and supportive team environment in a modern gastroenterology practice
• Exposure to a professional healthcare setting with opportunities to develop your medical administration skills
• A workplace that values professionalism, patient care and employee wellbeing
• Competitive remuneration commensurate with experience and qualifications

About us

Endoview Gastroenterology is a specialist gastroenterology practice dedicated to providing high-quality patient care in diagnostic and therapeutic endoscopy. Located in Burwood, NSW, we pride ourselves on delivering comprehensive gastroenterological services in a professional, caring environment. Our team is committed to ensuring that patients receive compassionate care and expert clinical services. We believe in fostering a workplace culture that values teamwork, professional development and the wellbeing of both our patients and our staff.