Medical Receptionist

Telos Medical; Brisbane; On-site; AUD 42,000 - 52,000; Full time

Job summary

Telos Medical in Stafford, QLD, is seeking a Medical Receptionist to join our team in a casual capacity. You will be the first point of contact, greeting patients and supporting smooth clinic operations.

Key duties include registrations, diary management, calls, billing inquiries, and general admin. Availability 7 days, 8:00am–10:00pm is required. We offer flexible hours and a supportive team environment.

Qualifications

• Experience in medical reception or healthcare administration.
• Excellent communication and interpersonal skills with patients and staff.
• Strong organisational skills and attention to detail.
• Proficiency with computer systems and medical practice management software.
• Knowledge of privacy legislation and patient confidentiality.

Responsibilities

• Greet patients and manage arrival in a friendly, professional manner.
• Register patients and update records securely.
• Schedule appointments and manage the clinic diary.
• Answer calls and direct enquiries to appropriate staff.
• Process payments and handle billing inquiries.
• Maintain confidentiality and privacy standards.

Skills

Medical reception

Communication

Organisation

Privacy compliance

Calm under pressure

Medical terminology

Tools

Practice management software

Job description

Telos Medical is seeking a Medical Receptionist to join our team in Stafford, QLD. This is a casual position offering flexibility for the right candidate. As a Medical Receptionist, you will be the first point of contact for our patients, playing a vital role in creating a welcoming and professional environment. Your work will directly contribute to the smooth operation of our medical practice and enhance the patient experience at every interaction.

What you’ll be doing

Greeting patients upon arrival and ensuring they feel welcomed in a friendly and professional manner

Managing patient registrations and updating patient records accurately and securely

Scheduling appointments and managing the clinic diary to optimise patient flow

Handling incoming calls and directing enquiries to appropriate staff members

Processing patient payments and managing billing inquiries

Maintaining confidentiality and adhering to privacy regulations at all times

Providing general administrative support to the medical team

Assisting with reception area organisation and maintenance of a clean, professional workspace

What we’re looking for

Proven experience working in a medical reception or healthcare administrative role

Excellent communication and interpersonal skills with the ability to interact professionally with patients and staff

Strong organisational abilities and attention to detail

Proficiency with computer systems and medical practice management software

Knowledge of privacy legislation and confidentiality requirements in healthcare settings

Ability to work calmly under pressure and manage multiple tasks simultaneously

A commitment to providing outstanding patient care

Current knowledge of medical terminology is advantageous

7 days from 8.00am - 10.00pm (availability)

What we offer

At Telos Medical, we value our staff and are committed to creating a supportive work environment. As a casual employee, you will benefit from flexible working arrangements that fit around your lifestyle. We provide ongoing training and development opportunities to enhance your skills and advance your career in medical administration. Our team operates with a collaborative culture where your contributions are recognised and valued. We prioritise the wellbeing of our employees and maintain a professional, inclusive workplace where you can thrive.

About us

Telos Medical is a dedicated healthcare provider committed to delivering high-quality medical services to our community. With a focus on patient-centred care and clinical excellence, we work with compassionate healthcare professionals who are passionate about making a positive difference. Our practice is built on the values of integrity, professionalism, and genuine care for our patients' wellbeing. We pride ourselves on creating an environment where both patients and staff feel supported and valued.