Medical Receptionist

Banyo Clinic; Brisbane; On-site; AUD 32,000 - 41,000; Full time

Benefits offered by this job

Ongoing training and support

Flexibility with hours (7am–7pm)

Opportunities for professional develop

Job summary

Banyo Clinic in Brisbane is seeking a full-time receptionist and medical admin superstar to keep our busy practice running smoothly. You will provide friendly service, manage bookings, and handle billing with accuracy.

The role suits a reliable, fast learner who takes pride in what they do, with opportunities for ongoing training and professional development. Flexibility with hours across 7am–7pm on most weekdays is offered.

Qualifications

• Experience in medical reception or general practice is highly regarded.
• Strong IT skills and ability to troubleshoot basic software issues.
• Excellent organisational and multitasking abilities in a fast-paced clinic.
• Professional, friendly communication with patients and staff.

Responsibilities

• Provide friendly, professional service to patients, visitors and healthcare providers.
• Manage bookings, phone calls, emails and general enquiries.
• Maintain accurate patient records with privacy and confidentiality.
• Handle payments, Medicare and DVA claims and other billing requirements.
• Assist with everyday administrative duties, including correspondence, scanning, filing and document management.
• Coordinate recalls, reminders and follow-ups in line with practice procedures.
• Work closely with doctors, nurses and other healthcare providers to keep the practice running smoothly.
• Manage competing priorities and resolve issues independently.
• Keep the reception area organized and follow infection control procedures.
• Support colleagues and adapt to changing priorities.

Skills

Computer literacy

Organisational skills

Communication skills

Customer service

Multitasking

Attention to detail

Tools

Best Practice software

Job description

Banyo Clinic is seeking a full-time receptionist and medical admin SUPERSTAR. Our support staff make sure the wheels keep turning in our very busy clinic. This position would suit someone who is a reliable fast learner and takes pride in what they do. There is a lot to know in this role, so we are looking for the right person who doesn't shy away from a challenge.

Key responsibilities

Provide friendly, professional and helpful service to patients, visitors and healthcare providers.

Manage patient bookings, phone calls, emails and general enquiries.

Maintain accurate patient records while ensuring privacy and confidentiality at all times.

Process patient payments, Medicare and DVA claims, and other billing requirements.

Assist with everyday administrative duties, including correspondence, scanning, filing and managing incoming documents.

Coordinate patient recalls, appointment reminders, results notifications and follow-ups in line with practice procedures.

Work closely with doctors, nurses and other healthcare providers to keep the practice running smoothly.

Manage competing priorities, troubleshoot everyday issues and use initiative to resolve problems independently.

Keep the reception area organised and follow practice policies, including infection control and workplace safety procedures.

Support your colleagues, adapt to changing priorities and contribute ideas to improve the way we work.

About you

Strong computer literacy, with the confidence to troubleshoot basic IT issues and learn new systems.

Excellent organisational and multitasking skills, with the ability to prioritise workloads, solve problems and maintain attention to detail in a fast-paced environment.

Outstanding communication and customer service skills, with a professional, friendly and approachable manner.

A proactive, "can-do" attitude, strong work ethic and the initiative to work independently or collaboratively within a team.

A high level of professionalism, discretion and confidentiality when handling sensitive patient information.

Previous experience in medical reception, general practice or a similar healthcare environment is highly regarded.

Experience using Best Practice software is advantageous but not essential.

• Ongoing training and support
• Flexibility with hours - open 7am - 7pm most weekdays and weekends
• Opportunities for professional development