Client Care Representative | Clinical Administration | PT- Tuggerah

Connect Hearing; Central Coast; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Performance bonuses

Employee discounts

LinkedIn Learning access

Employee wellbeing resources

Learning & development opportunities

Job summary

Connect Hearing is seeking a patient-focused Client Care Representative for our Tuggerah hearing clinic. The role emphasizes delivering exceptional customer service, handling appointments, and supporting clinicians with administrative tasks in a friendly, fast-paced environment.

This permanent part-time position (2 days/week) offers training, ongoing support, and opportunities to grow within a national network that values people-centered care and innovation in hearing health.

Qualifications

• Experience in face-to-face customer service and/or admin role.
• Passion for delivering an amazing client experience.
• Strong communication and active listening skills.
• Ability to work autonomously and within a team.
• Willingness to travel between Nedlands and Como clinic locations.
• Permanent part-time position: 2 days/week (15.2 hours).

Responsibilities

• Greet clients and manage their experience for optimal outcomes.
• Schedule and confirm appointments.
• Provide administrative support to clinicians (Audiologists/Audiometrists).
• Manage day-to-day clinic operations (opening/closing).
• Manage clinic phone line and shared email inbox.
• Process client billing and payments.
• Learn and competently use clinic software and applications.

Skills

Customer service

Administration

Communication

Time management

Teamwork

Attention to detail

Tools

Scheduling software

Billing software

CRM

Job description

Client Care Representative | Clinical Administration | PT- Tuggerah

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinic inTuggerah, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part-time position working 2 days per week (15.2 hours), between Monday and Wednesday.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes

Scheduling and confirming appointments for our clients

Providing administrative support to our Clinicians (Audiologists/Audiometrists)

Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures

Managing the clinic phone line and shared email inbox

Billing our clients correctly and taking a range of payments

Learning and competently using a range of software and applications

What do you need to be successful in this role?

Prior experience in face to face customer service and/or administration role

A passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self-motivation and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both our clinic and our clients

An interest in learning about features and basic repair/maintenance of hearing aids

Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster

What's in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses

Salary packaging options

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Sounds interesting?

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.