Client Care Representative – Sydney South | CAS

Sonova Group; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing centre

LinkedIn Learning Platform

Career growth

Job summary

Sonova is seeking a Client Care Representative based at our Revesby clinic, with duties across Sutherland and Rockdale locations. This casual role offers flexible shifts, supporting a team dedicated to high-quality patient care in hearing health.

You will greet clients, book appointments, provide admin support to clinicians, handle billing, and help run day-to-day clinic operations across multiple sites. Training is provided.

Qualifications

• Prior experience in face-to-face customer service and/or administration role.
• Passion for delivering an amazing client experience.
• Excellent organisational and time management skills.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations, including opening/closing procedures.
• Managing clinic phone line and shared email inbox.
• Billing clients and handling payments.
• Learning and using a range of software/applications.

Skills

Face-to-face customer service

Administration

Communication

Time management

Organisational skills

Teamwork

Adaptability

Travel between clinics

Job description

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Revesby, Australia

Client Care Representative - Sydney South | CAS

165778

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional to join our team as a Client Care Representative. Based primarily at our Revesby clinic, this role will also provide support across our Sutherland and Rockdale clinics as needed, offering variety and the opportunity to work across multiple locations.

You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse, client-facing role. Full training and ongoing support will be provided.

This is a casual position offering flexible shifts between Monday and Friday, 9:00am to 5:00pm. We are currently able to offer increased hours due to extended leave coverage within the team, making this an excellent opportunity for someone seeking consistent work. Hours may vary over time based on business needs and team requirements.You'll support multiple clinic locations and provide coverage for planned and unplanned leave as needed.We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

#LI-APL #Casual #MedicalAdmin #ClientCare