Medical Reception

Pre-Emptive Pty Ltd; Melbourne; On-site; AUD 51,000 - 58,000; Full time

Benefits offered by this job

Casual loading included

Superannuation

Flexible shifts

Job summary

Pre-Emptive Healthcare in Balwyn North, VIC seeks an experienced Medical Receptionist for casual shifts. Earn $37 to $42 per hour, casual loading included, plus super.

You will manage reception duties across psychology, psychiatry and allied health services, delivering welcoming and efficient patient experiences. Responsibilities include handling calls and emails, scheduling across multiple clinicians, processing payments and Medicare claims, maintaining patient records, and supporting

Qualifications

• At least two years’ experience in medical/psychology/psychiatry/allied health reception (essential).
• Experience with Medicare billing, patient payments and appointment scheduling.
• Warm, calm and compassionate approach with patients.
• Strong organisation, attention to detail and time management.
• Ability to use practice management software confidently.
• Ability to work independently, take initiative and own responsibilities.
• Sound judgement, discretion and understanding of patient confidentiality.

Responsibilities

• Handle phone calls, emails and patient enquiries in a warm and professional manner.
• Schedule, confirm and coordinate appointments across multiple clinicians.
• Manage cancellations, rescheduling and appointment availability to keep the clinic running smoothly.
• Process patient payments, Medicare claims and invoicing.
• Manage patient registrations, referrals, consent forms and clinical correspondence.
• Maintain accurate patient records with strict privacy and confidentiality.
• Support psychologists, psychiatrists and dietitians with administrative tasks.
• Follow up new patient enquiries, referrals and outstanding appointment requests.
• Liaise with patients, GPs and other healthcare providers.
• Use initiative to resolve day-to-day administrative matters.

Skills

Medicare billing

Appointment scheduling

Patient payments

Customer service

Organisational skills

Confidentiality

Independent work

Practice software

Tools

Zanda (Power Diary)

Job description

Experienced Medical Receptionist (Casual)

Pre-Emptive Healthcare | Balwyn North, VIC

$37 to $42 per hour, inclusive of casual loading, plus super

About Us

Pre-Emptive Healthcare is an established multidisciplinary private practice in Balwyn North, providing clinical psychology, psychiatry, psychological assessments and dietetics.

We are looking for an experienced, reliable and proactive Medical Receptionist to join our friendly and professional team on a casual basis. This role suits someone who enjoys working in healthcare, takes pride in excellent patient service, and is confident managing reception and administration independently.

About the Role

You will play an important part in supporting our clinicians and making sure every patient has a welcoming, professional and efficient experience. Your responsibilities will include:

• Managing phone calls, emails and patient enquiries in a warm and professional manner
• Scheduling, confirming and coordinating appointments across multiple clinicians
• Managing cancellations, rescheduling and appointment availability to keep the clinic running smoothly
• Processing patient payments, Medicare claims and invoicing
• Managing patient registrations, referrals, consent forms and clinical correspondence
• Maintaining accurate patient records with strict privacy and confidentiality
• Supporting our psychologists, psychiatrists and dietitians with administrative tasks
• Following up new patient enquiries, referrals and outstanding appointment requests
• Liaising with patients, GPs and other healthcare providers
• Using initiative to resolve day-to-day administrative matters

About You

You will have:

• At least two years’ experience in medical, psychology, psychiatry or allied health reception (essential)
• Experience with Medicare billing, patient payments and appointment scheduling
• A warm, calm and compassionate approach with patients
• Strong organisation, attention to detail and time management
• Confidence using practice management software
• The ability to work independently, take initiative and own your responsibilities
• Sound judgement, discretion and a clear understanding of patient confidentiality
• Reliability, flexibility and a positive, team-focused attitude
• The ability to stay calm and efficient when managing competing demands
• Experience with Zanda (formerly Power Diary) is highly regarded, although experience with other systems is welcome. Experience in a psychology, psychiatry or specialist medical practice will be a strong advantage.

What We Offer

• Competitive pay of $37 to $42 per hour, inclusive of casual loading, plus super
• A welcoming, supportive multidisciplinary team
• An established private practice with experienced healthcare professionals
• A varied role with real responsibility
• A workplace where initiative, reliability and attention to detail are genuinely valued
• Flexible casual work, with potential for additional shifts

Employment Conditions

Employment is in accordance with the Health Professionals and Support Services Award 2020 (MA000027). Pay will reflect the successful applicant’s experience, responsibilities and award classification, with all award entitlements applying.