Compassionate Medical Receptionist - Flexible Casual

Pre-Emptive Pty Ltd; Melbourne; On-site; AUD 51,000 - 58,000; Full time

Benefits offered by this job

Casual loading included

Superannuation

Flexible shifts

Job summary

Pre-Emptive Healthcare in Balwyn North, VIC seeks an experienced Medical Receptionist for casual shifts. Earn $37 to $42 per hour, casual loading included, plus super.

You will manage reception duties across psychology, psychiatry and allied health services, delivering welcoming and efficient patient experiences. Responsibilities include handling calls and emails, scheduling across multiple clinicians, processing payments and Medicare claims, maintaining patient records, and supporting

Qualifications

• At least two years’ experience in medical/psychology/psychiatry/allied health reception (essential).
• Experience with Medicare billing, patient payments and appointment scheduling.
• Warm, calm and compassionate approach with patients.
• Strong organisation, attention to detail and time management.
• Ability to use practice management software confidently.
• Ability to work independently, take initiative and own responsibilities.
• Sound judgement, discretion and understanding of patient confidentiality.

Responsibilities

• Handle phone calls, emails and patient enquiries in a warm and professional manner.
• Schedule, confirm and coordinate appointments across multiple clinicians.
• Manage cancellations, rescheduling and appointment availability to keep the clinic running smoothly.
• Process patient payments, Medicare claims and invoicing.
• Manage patient registrations, referrals, consent forms and clinical correspondence.
• Maintain accurate patient records with strict privacy and confidentiality.
• Support psychologists, psychiatrists and dietitians with administrative tasks.
• Follow up new patient enquiries, referrals and outstanding appointment requests.
• Liaise with patients, GPs and other healthcare providers.
• Use initiative to resolve day-to-day administrative matters.

Skills

Medicare billing

Appointment scheduling

Patient payments

Customer service

Organisational skills

Confidentiality

Independent work

Practice software

Tools

Zanda (Power Diary)

Job description

Pre-Emptive Healthcare in Balwyn North, VIC seeks an experienced Medical Receptionist for casual shifts. Earn $37 to $42 per hour, casual loading included, plus super.

You will manage reception duties across psychology, psychiatry and allied health services, delivering welcoming and efficient patient experiences. Responsibilities include handling calls and emails, scheduling across multiple clinicians, processing payments and Medicare claims, maintaining patient records, and supporting