Patient Services & Scheduling Specialist - Brisbane

Queensland X-Ray; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Strong team culture

Job summary

Queensland X-Ray in Brisbane Central is seeking several Patient Services Officers to join our essential services team. As a frontline member, you will provide top-notch booking services, answer calls, and help referrers and patients through the scheduling process.

You will use our RIS system to coordinate appointments, maximise efficiency, and ensure clear information about preparation, costs, and requirements.

Qualifications

• Empathetic listener delivering exceptional customer service.
• Experience in contact centres or customer-facing roles is advantageous.
• On-the-job training and development will be provided.
• Clear communication with patients and referrers is essential.

Responsibilities

• Answering Calls: be the friendly, professional voice for patients and referrers.
• Scheduling: use the RIS system to manage patient appointments.
• Maximising Efficiency: ensure smooth operations and optimal resource use.
• Referrals: handle patient referrals from multi-disciplinary teams with accuracy.
• Patients Preparation: provide information about preparation, costs and requirements.

Skills

Communication skills

Customer focus

Willingness to learn

People skills

Problem-solving

Positive attitude

Job description

• Join an essential services market leader
• Rotating roster
• Permanent full time position
  
  

• Support Services/Administration
• Client Services
• Brisbane
• Full time
  
  

12/10/2026

• Join an essential services market leader
• Rotating roster
• Permanent full time position
  
  

About Us

Queensland X-Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. Our caring team of professionals from the technical, nursing, and admin support fields are all focused on providing the best service, care and clinical outcomes to our patients and referrers. We are people who are passionate about working together to provide high quality care to patients. We consider people, our referrers, patients and staff to be the heart of our business and as such we try to provide the most positive experience possible.

About The Role

We are thrilled to announce multiple full-time, permanent opportunities for Patient Services Officers at our Brisbane Central location. As a key member of our team, you will leverage your exceptional customer service skills to provide patients with top-notch booking services.

This expansion is in response to the high demand for our services, and we are looking for dedicated individuals who are passionate about delivering outstanding service and eager to contribute to our ongoing success.

If you are committed to excellence and looking to advance your career with us, we encourage you to apply. Part-time arrangements may also be considered for the right applicant.

What You’ll Be Doing

Answering Calls: Be the friendly, professional voice that patients and referrers hear, ensuring they feel welcomed and supported.

Scheduling: Use our state-of-the-art RIS system, to efficiently manage and organize patient appointments.

Maximising Efficiency: Keep our operations running smoothly by managing appointments and ensuring optimal use of our resources.

Referrals: Handle patient referrals from multi-disciplinary teams with accuracy and attention to detail.

Patients Preparation: Communicate clearly with patients, providing them with all necessary information about preparation, cost estimates, and other requirements.

Why You’ll Love It Here

️

Strong Team Culture: Joining our team means becoming part of a supportive community that cherishes teamwork and inclusivity. We foster a collaborative environment where all team member's contributions are valued and respected

Comprehensive Training: Experience the advantages of our comprehensive in person training, designed to provide you with the essential skills and in-depth knowledge required to excel in your role. This comprehensive training ensures that you not only feel confident and accomplished in your daily tasks but also stay updated with the latest industry practices and standards.

Career Development: Discover a wealth of exciting opportunities to advance your career with Queensland X-Ray. Our commitment to professional growth and development means you'll have access to ongoing training and a clear pathway for career progression.

What You Will Bring

• Communication Skills: You excel as an empathetic listener, eager to provide support and assistance, to deliver exceptional customer service consistently.
• Customer Focus: Experience in a customer service in contact centres or customer-facing role is highly advantageous! Excellent communication and interpersonal skills.
• Willingness to Learn: A great “can-do” attitude with on the job training and development
• People Skills: Demonstrate care, compassion, and empathy towards our patients and colleagues.
• Problem-Solving: Utilise your analytical skills to optimise appointment scheduling and efficiency.
• Positive Attitude: Approach challenges with a proactive attitude, fostering strong rapport with patients, staff and professionals alike.
  
  

Interested? Simply submit your resume by selecting APPLY.

So if you have previous experience in contact centres, customer service or administration you would be amazing! Please apply by submitting your resume and cover letter via the resume upload link below.

Please note, only shortlisted candidates will be contacted