Imaging Appointment Concierge

Qscan Radiology; Albion; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Fitness passport

Career progression

Onboarding program

Tech resources

Remuneration review

Job summary

Qscan Radiology is seeking a Medical Imaging Booking Agent to be the first point of contact for patients, helping them navigate imaging appointments with clear information and support.

Based at our Clayfield Contact Centre, you will schedule appointments, explain preparation and costs, and collaborate with clinics and radiologists to ensure a smooth patient journey. This permanent full-time role includes onboarding, ongoing training, and opportunities for career progression within Qscan Group.

Qualifications

• Customer service experience preferred.
• Strong communication skills and empathy for patients.
• Ability to navigate multiple systems with accuracy.

Responsibilities

• Schedule medical imaging appointments accurately and efficiently.
• Guide patients through appointment requirements, including preparation, arrival times and estimated costs.
• Respond to patient enquiries with professionalism, patience and clear communication.
• Work collaboratively with clinics, Radiologists and internal teams to support scheduling and patient journey.
• Maintain accurate patient information and help coordinate transfer of pathology and imaging history.
• Contribute to a positive patient experience through reliable service and attention to detail.

Skills

Customer service

Communication

Tech savvy

Resilience

Healthcare experience

Tools

CRM systems

Job description

Qscan Radiology is seeking a Medical Imaging Booking Agent to be the first point of contact for patients, helping them navigate imaging appointments with clear information and support.

Based at our Clayfield Contact Centre, you will schedule appointments, explain preparation and costs, and collaborate with clinics and radiologists to ensure a smooth patient journey. This permanent full-time role includes onboarding, ongoing training, and opportunities for career progression within Qscan Group.