Medical Imaging Administration – Reception & Bookings

Sydney Imaging Specialists Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Annual leave loading

Professional development

Close to CBD

Employee Assistance Program

Job summary

Sydney Imaging Specialists Pty Ltd in Darlinghurst is seeking a Medical Imaging Administration – Reception & Bookings to join our front-of-house team. You will greet patients, register their details, schedule appointments across modalities, process payments and liaise with clinicians to maintain smooth workflow.

The role requires excellent customer service, strong organisational skills and computer literacy, with a commitment to privacy and patient care.

Qualifications

• Experience in a secretarial, front-desk or administration role within a medical setting is preferred.
• Ability to deliver accurate information with empathy in high-stress environments.
• Strong interpersonal, written and verbal communication skills.

Responsibilities

• Greet patients and visitors in person and by phone.
• Register patients and collect/verify information from forms.
• Schedule appointments across imaging modalities and notify clinicians of arrivals.
• Process patient payments, bulk-bill forms and Medicare claims.
• Maintain patient and staff confidentiality in line with privacy laws.
• Coordinate with radiologists, radiographers and other staff to ensure smooth workflow.

Skills

Reception

Customer service

Medical administration

Education

High school diploma or equivalent

Tools

Visage RIS

Job description

Medical Imaging Administration – Reception & Bookings

Sydney Imaging Specialists Pty Ltd – Darlinghurst NSW

Sydney Imaging Specialists (SIS) is a tertiary referral, private imaging practice located in St Vincent's Clinic, Darlinghurst, Sydney. Proudly Radiologist-owned in an environment where corporatisation is increasingly common, we deliver diagnostic imaging and nuclear medicine services to in-patients and out-patients of St Vincent's Clinic, St Vincent's Private Hospital, and external referrers.

Known for our patient-first focus and imaging excellence, we operate in a fast-paced, professional environment using outstanding medical imaging technology. Our team is friendly, highly skilled, and passionate about delivering the highest standards of care and service.

We are currently seeking staff to join our front-of-house team, covering reception, patient registration, bookings and medical imaging administration.

Current RIS Platform: Visage

Definition of Position

The successful candidate will be the first point of contact for our patients, referrers, and visitors — supporting the delivery of timely, high-quality imaging services through accurate, professional, and compassionate administrative care. Core responsibilities include:

Greeting patients and visitors in person and on the telephone, answering or referring enquiries

Scheduling appointments across modalities and notifying clinical rooms of patient arrivals (inpatients and outpatients)

Registering patients accurately from request forms received via email, fax, etc.

Answering patient questions and proactively communicating delays

Processing patient payments, bulk-bill forms, and Medicare claims at the time of procedure

Liaising with Radiologists, Radiographers, Sonographers, and Imaging Assistants to maintain seamless workflow

Maintaining strict patient and staff confidentiality in line with Privacy legislation

The successful candidate will be required to complete shifts across our operating hours, between 6:30am and 9:00pm Monday to Friday, with rotating coverage as rostered. There is added flexibility to work full time hours across a 9-day fortnight.

Applicants must

Have demonstrated experience in a secretarial, or front-desk administration role (medical imaging experience highly regarded but not essential)

Deliver high-quality, accurate, and compassionate customer service to patients in sensitive and high-anxiety environments

Demonstrate excellent interpersonal, oral, and written communication skills

Have strong organisational skills and the ability to prioritise in a fast-paced setting

Demonstrate computer literacy and the ability to learn new clinical/practice management systems quickly

Promote a patient-focused approach with a strong commitment to quality, safety, and confidentiality

Work efficiently and effectively within a small, highly skilled team

Hold a current Working With Children Check

Fulfil COVID-19 vaccination requirements (as per St Vincent's Health Australia policy)

Have eligibility to work in Australia

What we offer

Employment under the 2023 St Vincent's Private Hospital Darlinghurst Medical Imaging Enterprise Agreement

17.5% Annual Leave Loading

% increases in line with EA

Penalty rates for shifts commencing 10:00am, 11:00am or later

Professional development support and in-house training opportunities

Close proximity to public transport, cafés, and the CBD

A supportive and inclusive workplace culture

Access to our Employee Assistance Program (EAP)