Medical Receptionist

Mallee Track Health & Community Service; Sea Lake; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free parking

Salary packaging

Smoke-free workplace

Professional development support

Flexible working arrangements

Accommodation support available

Job summary

Mallee Track Health and Community Service in Sea Lake, VIC seeks an administrative receptionist to support the medical clinic team. You will greet patients, manage appointments and maintain accurate patient records, while assisting clinical staff in daily operations.

The role emphasizes patient confidentiality, professionalism, and efficient front-desk service in a busy rural practice setting. Experience with medical software is a plus, and a Victorian driver’s licence is required.

Qualifications

• Essential: High ethical standards and professional representation of MTHCS.
• Protect patient confidentiality and privacy.
• Strong communication with Practice Manager, GPs, staff, patients and other health professionals.
• Excellent telephone manner.
• Ability to work in a team and independently.
• Strong organisational and computer skills.
• Current Victorian Driver’s Licence and Police Check (or willingness to obtain).

Responsibilities

• Open the practice and prepare for each day.
• Provide professional, friendly telephone and face-to-face patient service.
• Manage appointments, messages, patient records and data entry.
• Maintain cleanliness and organisation of reception and waiting areas.
• Monitor office supplies and report maintenance or OH&S issues.
• Assist patients as required.
• Complete end-of-day billing, reporting and administrative checks.
• Maintain accuracy and currency of all patient files.
• Record and archive patient files as per procedural requirements.
• Follow policy for receiving a new patient’s health record.
• Follow policy for transferring a patient’s health record to another practice.

Skills

Communication

Phone etiquette

Confidentiality

Teamwork

Organisational skills

Computer skills

Driver’s licence

Tools

Best Practice

Job description

Mallee Track Health & Community Service - Sea Lake VIC

This position requires the incumbent to assist the medical clinic team to ensure all patient, carer, visitor and health professional contact within the practice is carried out in a professional and safe manner, ensuring patient confidentiality at all times. This role serves as the first point of contact for patients, ensuring a welcoming environment while maintaining accurate patient records, managing appointments, and supporting clinical staff in daily operations.

• Proven ability to apply high ethical standards, and represent MTHCS in a professional manner.
• Ability to protect patient confidentiality and privacy.
• Sound communication skills with the capacity to communicate effectively with the Practice Manager, GPs, practice staff, patients and other health care professionals.
• Ability to work within a team and independently
• Strong organisational and computer skills.
• Current Victorian Driver’s Licence and Current Police Check (or willing to obtain)
• Knowledge of the Australian health care system including Medicare.
• Knowledge of medical software (e.g. Best Practice)
• Knowledge of medical terminology.

General:

• Open the practice and prepare for each day
• Provide professional, friendly telephone and face to face patient service.
• Manage appointments, messages, patient records and data entry.
• Maintain cleanliness and organisation of reception and waiting areas.
• Monitor office supplies and report maintenance or OH&S issues.
• Assist patients as required.
• Complete end of day billing, reporting and administrative checks.
• Maintain accuracy and currency of all patient files.
• Keep correspondence files tidy. Record and archive patient files as per procedural requirements.
• Follow practice policy for receiving a new patient’s health record (transfer from another practice).
• Follow practice policy for transferring a patient’s health record to another practice.

About us

Mallee Track Health and Community Service is a multipurpose service for all Mallee Track Communities encompassing a total area of 18,000 square kilometres. The health services include General Practice Clinics and Urgent Care at Ouyen and Sea Lake, Acute and Sub-Acute inpatient and outpatient services at Ouyen and Sea Lake, Community Aged Care and Residential Aged Care at Ouyen and Sea Lake. The community services include Allied Health, Delivered Meals, Community Transport, Social Support and Leisure and Lifestyle activities for Ouyen and Sea Lake as well as Early Years education and care for Ouyen, Sea Lake, Underbool, Murrayville and Manangatang.

About the role

This position requires the incumbent to assist the medical clinic team to ensure all patient, carer, visitor and health professional contact within the practice is carried out in a professional and safe manner, ensuring patient confidentiality at all times. This role serves as the first point of contact for patients, ensuring a welcoming environment while maintaining accurate patient records, managing appointments, and supporting clinical staff in daily operations.

Essential:

• Proven ability to apply high ethical standards, and represent MTHCS in a professional manner.
• Ability to protect patient confidentiality and privacy.
• Sound communication skills with the capacity to communicate effectively with the Practice Manager, GPs, practice staff, patients and other health care professionals.
• Excellent telephone manner.
• Ability to work within a team and independently
• Strong organisational and computer skills.
• Current Victorian Driver’s Licence and Current Police Check (or willing to obtain)

Desirable:

• Knowledge of the Australian health care system including Medicare.
• Knowledge of medical software (e.g. Best Practice)
• Knowledge of medical terminology.

General:

• Open the practice and prepare for each day
• Provide professional, friendly telephone and face to face patient service.
• Manage appointments, messages, patient records and data entry.
• Maintain cleanliness and organisation of reception and waiting areas.
• Monitor office supplies and report maintenance or OH&S issues.
• Assist patients as required.
• Complete end of day billing, reporting and administrative checks.

Patient Files

• Maintain accuracy and currency of all patient files.
• Keep correspondence files tidy. Record and archive patient files as per procedural requirements.
• Follow practice policy for receiving a new patient’s health record (transfer from another practice).
• Follow practice policy for transferring a patient’s health record to another practice.

About us

Mallee Track Health and Community Service is a multipurpose service for all Mallee Track Communities encompassing a total area of 18,000 square kilometres. The health services include General Practice Clinics and Urgent Care at Ouyen and Sea Lake, Acute and Sub-Acute inpatient and outpatient services at Ouyen and Sea Lake, Community Aged Care and Residential Aged Care at Ouyen and Sea Lake. The community services include Allied Health, Delivered Meals, Community Transport, Social Support and Leisure and Lifestyle activities for Ouyen and Sea Lake as well as Early Years education and care for Ouyen, Sea Lake, Underbool, Murrayville and Manangatang.

What do we offer?

• Free parking
• Salary packaging
• Smoke free workplace
• Professional development support
• Access to flexible working arrangements
• Accredited Breastfeeding Friendly organisation
• Accommodation support available. Please contact us for more details.
• An employer of choice - at MTHCS we understand the importance of employee's health and wellbeing - both physically and mentally. Optimum health is key to producing great work and our investment into the wellbeing of all our workforce helps increase productivity along with an overall sense of satisfaction and positive team culture. MTHCS understands it is hard to balance work and wellness so we offer engaging, fun and holistic approaches to wellness