Customer Service Officer

Sunraysia Community Health Services Inc; Mildura; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Attractive Salary Packaging

Culture that supports work-lifebalance

Professional development opportunities

Modern facilities

Free Flu vaccinations

Employee Assistance Program (EAP)

Job summary

Sunraysia Community Health Services is seeking a Customer Service Officer to act as the first point of contact for clients and visitors at the Mildura site. You will manage appointments, billing queries, and general enquiries with a client-centred approach.

The role requires experience in customer service, excellent communication skills, and the ability to multitask in a fast-paced health environment. The organisation supports development and offers salary packaging and flexible work-life

Qualifications

• Experience in customer service or administrative role, preferably in healthcare.
• Strong communication and interpersonal skills with empathy and professionalism.
• Excellent organisational skills and attention to detail.
• Ability to multitask, prioritise workload, and work in a fast-paced environment.
• Experience in computer and data entry using Client Management Systems or equivalent database products.

Responsibilities

• Serve as the first point of contact for clients, families and visitors, welcoming and supporting them.
• Manage front desk operations and administrative tasks efficiently, including appointments and enquiries.
• Address client concerns, resolve issues and guide clients through administrative processes with empathy.
• Contribute to client satisfaction and overall efficiency of client care delivery.

Skills

Customer service

Communication

Organisational skills

Multitasking

Data entry

Education

Certificate IV in administration or equivalent

Tools

Client Management Systems

Job description

Sunraysia Community Health Services Inc – Mildura VIC

About Sunraysia Community Health Services

Sunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region. We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.

At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care. Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives. Through collaboration, innovation, and a strong commitment to community, SCHS strives to create healthier, more connected communities.

Learn more about the benefits of working at SCHS

Why work with us

We offer a place where you know you are contributing to an organisation committed to helping others

We have some great talent who are happy to share their experience and skills to help you on your way

Salary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.

Modern facilities

Free Flu vaccinations

Employee Assistance Program (EAP)

• Full-time, Ongoing

• Attractive Salary Packaging

• Culture that supports work-life balance

About Sunraysia Community Health Services

Sunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region. We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.

At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care. Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives. Through collaboration, innovation, and a strong commitment to community, SCHS strives to create healthier, more connected communities.

Learn more about the benefits of working at SCHS

Why work with us

• We offer a place where you know you are contributing to an organisation committed to helping others

• We have some great talent who are happy to share their experience and skills to help you on your way

• Salary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.

• Professional development opportunities

• Modern facilities

• Free Flu vaccinations

• Employee Assistance Program (EAP)

The Role

The customer service officer serves as a key point of contact between clients, families, and the healthcare organisation. This role ensures that clients receive prompt, respectful, client centred assistance regarding appointments, billing and general enquires.

To be the first point of contact for clients, families, and visitors, ensuring a welcoming and supportive experience while efficiently managing front desk operations and administrative tasks.

The customer service worker helps create a positive experience by addressing concerns, resolving issues, and guiding clients through administrative processes with empathy and professionalism.

This position supports the overall goals of our organisation by promoting client satisfaction, enhancing communication, and contributing to the efficiency and effectiveness of client care delivery.

Key Selection Criteria

Mandatory:

• Previous experience in a customer service or administrative role, preferably in a healthcare setting.

• Strong communication and interpersonal skills, with the ability to handle sensitive situations and information with empathy and professionalism.

• Excellent organizational skills and attention to detail

• Ability to multitask, prioritize workload, and work in a fast-paced environment.

• Demonstrated experience in computer and data entry using Client Management Systems or equivalent database products.

Preferred:

• Certificate IV in administration or equivalent qualification

• Knowledge of the local health service sector.

For a confidential discussion, please contact Kate Pratt, Program Manager Client Access and Coordination, on 03 5022 5*** or ******@schs.com.au

Compliance

PLEASE NOTE: SCHS is committed to the application of the Child Safe Standards. All positions are subject to thorough credentialing and safety screening prior to commencing employment. This includes reference checks and National Police Check for all SCHS employees. Any prospective employee who has resided and worked overseas in the past 10 years for a continuous period of 12 months or more will be required to undergo an International Criminal History Check. Where applicable, employees may also be required to hold a current Working With Children check issued in the state of Victoria and have a current NDIS Clearance (NDIS Worker Screening Check).

For more information on the NDIS Worker Screening Check, please click here.

Department of Health Guidelines for Immunisation of Health Care Workers require all staff to demonstrate immunity to specific preventable diseases. As part of the recruitment process, the preferred applicant is required to provide evidence of immunisation (and/or serology) to confirm they are protected from risk.

www.schs.com.au

Learn more about the benefits of working at SCHS