Medical Admin Assistant - Psychology Practice, Part-Time

NorthPsych Melbourne Pty Ltd; Melbourne; On-site; AUD 44,000 - 48,000; Part time

Benefits offered by this job

Permanent part-time

Potential to increase hours

Weekday hours

Superannuation

Job summary

NorthPsych Melbourne Pty Ltd in West Melbourne, VIC, is seeking an Experienced Medical Administration Assistant to join our psychology practice on a permanent part-time basis, with potential to increase hours. You will support psychologists, manage enquiries, appointments and billing, and contribute to smooth day-to-day operations.

The role requires at least 12 months of medical/psychology reception experience, a proactive approach, and a commitment to long-term growth with the practice.

Qualifications

• A minimum of 12 months' experience in medical, psychology or allied health reception.
• Confidence independently managing client enquiries, appointments, cancellations and billing.
• A proactive approach to work, with the ability to identify priorities, resolve problems and follow tasks through to completion.
• A genuine interest in long-term employment and growing with the practice.

Responsibilities

• Responding to telephone, email and website enquiries in a warm, professional and timely manner.
• Managing client appointments, records and communications using the Halaxy client management system.
• Processing payments, Medicare rebates and issuing invoices for third-party billing.
• Liaising with psychologists, referrers and other healthcare professionals as required.
• Tracking outstanding enquiries and administrative tasks, ensuring timely follow-up and clear handovers between team members.
• Assisting with the development and improvement of administrative procedures as the practice grows.

Skills

Enquiries handling

Appointment coordination

Billing & invoicing

Communication skills

Tools

Halaxy

Job description

NorthPsych Melbourne Pty Ltd in West Melbourne, VIC, is seeking an Experienced Medical Administration Assistant to join our psychology practice on a permanent part-time basis, with potential to increase hours. You will support psychologists, manage enquiries, appointments and billing, and contribute to smooth day-to-day operations.

The role requires at least 12 months of medical/psychology reception experience, a proactive approach, and a commitment to long-term growth with the practice.