Experienced Medical Administration Assistant – Psychology Practice

NorthPsych Melbourne Pty Ltd; Melbourne; On-site; AUD 44,000 - 48,000; Part time

Benefits offered by this job

Permanent part-time

Potential to increase hours

Weekday hours

Superannuation

Job summary

NorthPsych Melbourne Pty Ltd in West Melbourne, VIC, is seeking an Experienced Medical Administration Assistant to join our psychology practice on a permanent part-time basis, with potential to increase hours. You will support psychologists, manage enquiries, appointments and billing, and contribute to smooth day-to-day operations.

The role requires at least 12 months of medical/psychology reception experience, a proactive approach, and a commitment to long-term growth with the practice.

Qualifications

• A minimum of 12 months' experience in medical, psychology or allied health reception.
• Confidence independently managing client enquiries, appointments, cancellations and billing.
• A proactive approach to work, with the ability to identify priorities, resolve problems and follow tasks through to completion.
• A genuine interest in long-term employment and growing with the practice.

Responsibilities

• Responding to telephone, email and website enquiries in a warm, professional and timely manner.
• Managing client appointments, records and communications using the Halaxy client management system.
• Processing payments, Medicare rebates and issuing invoices for third-party billing.
• Liaising with psychologists, referrers and other healthcare professionals as required.
• Tracking outstanding enquiries and administrative tasks, ensuring timely follow-up and clear handovers between team members.
• Assisting with the development and improvement of administrative procedures as the practice grows.

Skills

Enquiries handling

Appointment coordination

Billing & invoicing

Communication skills

Tools

Halaxy

Job description

Experienced Medical Administration Assistant – Psychology Practice

Permanent Part-Time | Opportunity for Increased Hours

NorthPsych | West Melbourne VIC

Permanent Part-Time | Opportunity for Increased Hours

Join Our Growing Team – Practice Administration & Reception

Are you an experienced medical or allied health receptionist looking for somewhere to settle in, feel valued and build a long-term career?

NorthPsych is a growing private psychology practice in West Melbourne. We're looking for a capable, personable and reliable Administration Assistant who would like to become an integral part of our team.

The position is permanent part-time with the potential to transition into full-time employment.

Please note: This position requires a minimum of 12 months' paid experience in medical, psychology or allied health reception. Applicants without this experience will not be considered.

About the Role

As a Practice Administration Assistant, you will play an important role in ensuring the smooth day-to-day operation of our practice and providing a positive experience for clients from their first point of contact.

You will work closely with our psychologists to ensure enquiries are managed efficiently, appointments are coordinated and clients receive professional and responsive support.

Key responsibilities include:

• Responding to telephone, email and website enquiries in a warm, professional and timely manner.
• Managing client appointments, records and communications using the Halaxy client management system.
• Processing payments, Medicare rebates and issuing invoices for third-party billing.
• Liaising with psychologists, referrers and other healthcare professionals as required.
• Tracking outstanding enquiries and administrative tasks, ensuring timely follow-up and clear handovers between team members.
• Assisting with the development and improvement of administrative procedures as the practice grows.

About You

Essential requirements

• A minimum of 12 months' experience in medical, psychology or allied health reception.
• Confidence independently managing client enquiries, appointments, cancellations and billing.
• A proactive approach to work, with the ability to identify priorities, resolve problems and follow tasks through to completion.
• A genuine interest in long-term employment and growing with the practice.

Highly regarded

• Previous experience in a private psychology practice.
• Familiarity with Halaxy.
• Experience with Medicare, private health insurance and third-party billing.

What We Offer

• A permanent part-time position with the opportunity to increase hours as the practice grows.
• Consistent weekday hours in a professional and supportive team environment.
• The opportunity to contribute ideas and improve how the practice operates.
• Remuneration reflecting your experience and skills.

Position Details

Location: West Melbourne, VIC

Employment: Permanent part-time

Hours: Monday - Friday 12:30 - 5pm

Remuneration: $32 -$35 an hour + Superannuation