Maxima Wintergarden - Floor Manager

MECCA; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discount

Product allowance

Education opportunities

Performance bonus

Parental support

Job summary

MECCA is seeking a Floor Manager for the Maxima Wintergarden store in Queensland to lead the team in delivering exceptional customer experiences. This full-time role involves supporting the Store Manager, mentoring staff, and driving performance aligned with MECCA values in a dynamic beauty retail environment.

You will be responsible for coaching, motivating the team, and ensuring daily operations meet brand standards and KPIs while maintaining a positive and inclusive store culture.

Qualifications

• Experience managing large-format retail environments.
• Passion for exceptional customer service.
• Coaching and mentoring experience.
• Cares about people and team development.

Responsibilities

• Support the Store Manager in leading your team to deliver exceptional customer experience.
• Lead from the front through training, mentoring, and providing feedback to build an effective team.
• Engage and motivate your team to meet KPIs and uphold MECCA values.

Job description

We are looking for a passionate Floor Manager to help lead our Maxima Wintergarden store in QLD on a full-time basis.

Perks as a Floor Manager at MECCA:

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time events!
• Opportunities to earn more with our monthly performance bonus program
• A competitive parental support program

Day-to-day responsibilities:

• Support the Store Manager in leading your team to deliver exceptional customer experience
• Lead from the front; drive success in your store through ongoing training, mentoring and providing feedback to build a highly effective team
• Engage and motivate your team in store to meet KPIs and uphold our values

What success looks like in this role

• Prior experience managing a large format retail environment where you inspire and educate large teams
• A true passion for exceptional customer service, going above and beyond to create MECCA-magic moments.
• Previous coaching and mentoring experience focusing on team member development
• Genuine care for people, and always striving for the best possible team member experience

More than skin deep:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html