Floor Manager - Lead Elite Store Team & Customer Experience

Mecca Brands; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Education opportunities

Performance bonus

Parental support program

Job summary

MECCA Brands is seeking a Floor Manager to lead the Maxima Wintergarden store in Queensland on a full-time basis. You will drive exceptional customer experience, coach a large team, and partner with the Store Manager to achieve store KPIs.

The role emphasizes hands-on leadership, mentoring, and maintaining MECCA’s service standards while upholding company values and sustainability commitments. Join a dynamic, growth-focused team and contribute to MECCA’s market leadership.

Qualifications

• Prior experience managing a large format retail environment where you inspire and educate large teams.
• A true passion for exceptional customer service, going above and beyond to create MECCA-magic moments.
• Previous coaching and mentoring experience focusing on team member development.
• Genuine care for people, and always striving for the best possible team member experience.

Responsibilities

• Support the Store Manager in leading your team to deliver exceptional customer experience
• Lead from the front; drive success in your store through ongoing training, mentoring and providing feedback to build a highly effective team
• Engage and motivate your team in store to meet KPIs and uphold our values

Skills

Leadership

Customer service

Team mentoring

People management

Job description

MECCA Brands is seeking a Floor Manager to lead the Maxima Wintergarden store in Queensland on a full-time basis. You will drive exceptional customer experience, coach a large team, and partner with the Store Manager to achieve store KPIs.

The role emphasizes hands-on leadership, mentoring, and maintaining MECCA’s service standards while upholding company values and sustainability commitments. Join a dynamic, growth-focused team and contribute to MECCA’s market leadership.