Marketplace Trust & Safety Policy Lead

Impact; Victoria; On-site; AUD 215,000 - 244,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

RSUs with 3-year vesting

Mental health support

Parental leave

Flexible Working / Responsible PTO

Gym reimbursement

Job summary

impact.com is seeking a Marketplace Partnership Trust & Safety Manager in Australia to define marketplace standards, vetting criteria, and policies for advertising and content, including AI-assisted promotions. You will collaborate with data science and enforcement teams to monitor behavior and ensure trustworthy interactions.

You’ll own trust and safety communications, align with cross-functional teams, and help drive fair contracting, transparency, and risk mitigation while supporting growth

Qualifications

• 5+ years in trust and safety or marketplace policy
• Experience writing enforceable policy and translating it into operational processes
• Bachelor’s or higher in related field (or equivalent experience)

Responsibilities

• Define marketplace behavior standards including spam, outreach frequency, targeting, and content
• Own vetting criteria for marketplace actors and identity verification
• Develop policies for advertising models and AI-generated content
• Drive fair contracting standards, transparency, and dispute-resolution
• Define standards for marketplace data and listing quality
• Partner with data science to monitor behavior and identify fraud trends

Skills

Trust & Safety

Policy development

Data governance

SQL

BI tools

Fraud prevention

Two-sided marketplace

Communication

Education

Bachelor’s degree in Business or related field

Master’s degree preferred

Tools

Looker

Tableau

Power BI

Job description

impact.com is seeking a Marketplace Partnership Trust & Safety Manager in Australia to define marketplace standards, vetting criteria, and policies for advertising and content, including AI-assisted promotions. You will collaborate with data science and enforcement teams to monitor behavior and ensure trustworthy interactions.

You’ll own trust and safety communications, align with cross-functional teams, and help drive fair contracting, transparency, and risk mitigation while supporting growth