Senior Trust & Safety Ops Analyst: Risk, Investigations & AI

Amazon Inc.; Sydney; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Corporate Health Insurance & Life/PMI

Dental, Vision & Life Insurance

Superannuation or Pension Plan

Maternity & Parental Leave

Paid Time Off & Holidays

Commuter Benefits

Amazon Employee Discount

Job summary

Twitch Australia Pty Ltd is seeking a Senior Trust and Safety Operations Analyst to help guard communities and enforce policies. You will review and act on user reports, handle sensitive content, and work with cross-functional partners to strengthen risk controls.

The role supports the global Trust & Safety function from Sydney. The role requires strong analytical skills, resilience with graphic material, and the ability to drive improvements using data and AI-assisted workflows.

Qualifications

• 4+ years of compliance program mgmt, governance, audit, risk/loss prevention, or equivalent.
• 4+ years in Trust & Safety, Risk Operations, Investigations, or related field.
• Experience investigating complex safety issues and making risk-based decisions in ambiguous situations.
• Ability to engage with sensitive or graphic content professionally, with wellness resources.
• Familiarity with data analysis tools or AI-assisted workflows to identify trends and improve efficiency.
• Ability to analyze large datasets and translate findings into actionable recommendations.
• Cross-functional collaboration with Policy, Legal, and Engineering teams.

Responsibilities

• Assess and take appropriate action on user reports of Twitch policy violations promptly.
• Prioritize swift action on sensitive issues including child safety and violent extremism.
• Review and assess sensitive content, including graphic imagery, for investigations and actions.
• Review and respond to internal and external escalations.
• Participate in shift rotation for some weekends and holidays.
• Maintain expert understanding of Twitch policies, site features, and documentation.
• Contribute insights to support Twitch’s global community and risk mitigation.
• Identify areas for improvement using a data-driven approach to mitigate risk.

Skills

Compliance mgmt

Trust & Safety

Investigations

Data analysis

SQL

Tools

Data analysis tools

Job description

Twitch Australia Pty Ltd is seeking a Senior Trust and Safety Operations Analyst to help guard communities and enforce policies. You will review and act on user reports, handle sensitive content, and work with cross-functional partners to strengthen risk controls.

The role supports the global Trust & Safety function from Sydney. The role requires strong analytical skills, resilience with graphic material, and the ability to drive improvements using data and AI-assisted workflows.